Experienced Full Stack Data Architect – Voice of the Customer (VOC) Transformation and Innovation

At arenaflex, we're committed to empowering our employees to drive innovation and excellence in everything they do. Our company culture is built on the principles of collaboration, integrity, and a passion for delivering exceptional customer experiences. As a Senior Statistics Architect, you'll play a critical role in shaping the future of our Voice of the Customer (VOC) strategy, working closely with cross-functional teams to design, develop, and implement cutting-edge solutions that drive business growth and customer satisfaction.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. With over 5 million surveys received from clients each year across the consumer, business, and service provider segments, our Customer Listening Team is responsible for driving the Stop-to-Give-Up Voice of the Customer approach. This approach includes the design and programming of customer experience surveys, which include 40 studies translated into over 10 languages and deployed in more than 20 countries.

The Role

As a Senior Statistics Architect, you'll be responsible for assisting the transformation and innovation of our VOC method, working closely with product and process owners, subject matter experts from Qualtrics, and the Agile team in Technology. Your primary objectives will be to:

• Collaborate with utility teams to outline, design, and capture business needs
• Develop and leverage knowledge of Voice of the Customer methods to inform and transform data within the Cornerstone large data platform
• Design and build robust data model architecture to support high-performing data processing and standardized metric definitions
• Develop and deliver large-scale data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at variable and use case levels
• Provide guidance to enhance competencies to drive efficiency in computing programs using massive data ecosystems
• Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
• Proactively identify and automate repetitive tasks to improve best and efficiency
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC Stop-to-Give-Up approach

Essential Qualifications

* Hands-on experience with Hive/Hadoop, PySpark, Python, Shell Scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3 years

• Ability to collaborate actively with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
• Experience with data modeling, data warehousing, and business intelligence solutions
• Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders
• Excellent collaboration and interpersonal skills, with the ability to work effectively with cross-functional teams

Preferred Qualifications

* Experience with cloud-based data platforms, such as Amazon Web Services (AWS) or Microsoft Azure

• Familiarity with data governance and data quality frameworks
• Experience with data visualization tools, such as Tableau or Power BI
• Knowledge of machine learning and artificial intelligence concepts and applications
• Experience with DevOps practices and tools, such as Jenkins or Docker

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Access to online training platforms and courses
• Mentorship programs and coaching
• Opportunities for career advancement and promotion
• Collaborative and dynamic work environment with a focus on innovation and experimentation

Work Environment and Company Culture

arenaflex is a global company with a diverse and inclusive culture. We're committed to creating a work environment that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company values include:

• Collaboration and teamwork
• Innovation and experimentation
• Customer focus and satisfaction
• Integrity and ethics
• Diversity and inclusion

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive base salaries
• Bonus incentives
• Support for economic-well-being and retirement
• Flexible work arrangements, including hybrid, onsite, or remote options
• Generous paid parental leave policies (dependent on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (dependent on location)
• Free and confidential counseling support through our Wholesome Minds application
• Career development and education opportunities

How to Apply

If you're a motivated and experienced data professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now Apply for this job