Experienced Sr. Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're not just building a company – we're building a community of innovators, thinkers, and problem-solvers who share a passion for delivering exceptional customer experiences. As a leader in the e-commerce industry, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a world-class e-commerce platform that's dedicated to making life easier for shoppers and sellers around the globe. Our mission is to be Earth's most customer-centric company, and we're committed to delivering low prices, vast selection, and convenience to our customers. With a spirit of innovation that's part of our DNA, we're constantly evolving and improving our services to meet the changing needs of our customers.

The Role

We're seeking an experienced Sr. Manager of Forecasting to join our team and lead our global customer service capacity planning efforts. As a key member of our leadership team, you'll be responsible for creating and delivering contact forecasts that will inform our global capacity planning solutions. Your expertise will help us drive cost-effective and comprehensive planning, ensuring that we can deliver exceptional customer service across multiple markets.

Key Responsibilities

As our Sr. Manager of Forecasting, you'll be responsible for:

• Creating and delivering contact forecasts that inform our global capacity planning solutions
• Managing a team of analysts and managers across multiple countries to ensure low error contact forecasts
• Leading a high-performing team to achieve strategic goals and objectives
• Developing and implementing forecasting techniques across multiple Amazon markets
• Collaborating with senior CS leadership to drive strategic long-term planning initiatives
• Interacting with senior leaders to keep them updated on forecast variance drivers
• Participating in strategic planning initiatives to drive business growth and improvement

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
• 10+ years of experience in forecasting and planning, with a strong analytical background
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Strong technical skills, including SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

If you have:

• An MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines
• Experience in forecasting, time-series, and multivariate regression
• A combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

What We Offer

As a member of our team, you'll enjoy:

• A dynamic and fast-paced work environment that's perfect for innovators and problem-solvers
• Opportunities for career growth and development, with a focus on leadership and technical skills
• A collaborative and supportive team culture that encourages open communication and feedback
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• The chance to work on high-impact projects that drive business growth and improvement
• Access to cutting-edge technologies and tools, including AWS and other industry-leading platforms

How to Apply

If you're a motivated and experienced professional who's passionate about customer experience and forecasting, we'd love to hear from you. Please submit your application, including your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you!

Apply Now

Apply Now

Learn More

For more information about arenaflex and our career opportunities, please visit our website at arenaflex.com. Apply for this job