Customer Service Representative / Call Center Representative – Community Outreach and Support
Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further than arenaflex's Customer Service Representative / Call Center Representative role, where you'll have the opportunity to work with a diverse range of individuals and provide critical support to those navigating the administrative process.
About arenaflex
arenaflex is a leading organization dedicated to providing innovative solutions and exceptional service to the community. As a key player in the administrative tribunal landscape, arenaflex holds approximately 400,000 trials and hearings annually, making it the nation's largest administrative tribunal. Our commitment to fairness, transparency, and community engagement is at the heart of everything we do.
Job Summary
As a Customer Service Representative / Call Center Representative, you will play a vital role in ensuring that members of the community receive accurate information, support, and guidance throughout the administrative process. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to build trust and rapport with individuals from diverse backgrounds, providing them with the confidence and reassurance they need to navigate the system.
Key Responsibilities
* Serve as the primary point of contact for members of the community seeking information about summonses, scheduling hearings, and paying fines
- Respond to inquiries and concerns in a timely, professional, and empathetic manner
- Ensure that all members of the community understand the adjudication process and their rights and responsibilities
- Investigate and attempt to resolve complaints from the public appearing before arenaflex
- Process cases efficiently, minimizing wait times for the public and ensuring timely access to justice
- Review, confirm, and ensure accurate information is provided to members of the community who have been issued summonses
- Collaborate with colleagues to achieve shared goals and objectives
Hybrid Office / Remote Work Schedule
After completing an initial training period, you'll have the opportunity to work in a hybrid office / remote schedule, allowing you to balance the flexibility of remote work with the benefits of in-person collaboration and community engagement.
Minimum Qualifications
* High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above
- Education and/or experience equivalent to "1" above
Preferred Skills
* Proficiency in Outlook, Microsoft Word, and Adobe, with knowledge in Excel
- Office experience and a demonstrable background dealing with members of the public
- Excellent oral and written communication skills
- History of volunteerism, such as service in the AmericCorps or Peace Corps, viewed favorably
Public Service Loan Forgiveness
As a prospective employee of arenaflex, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
What We Offer
* Competitive salary range: $43,143.00 – $49,615.00
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including medical, dental, and vision coverage
- Generous paid time off and holidays
- Access to training and development programs
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact in your community, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at arenaflex.
Job ID
680969
Title Code
56057
Civil Service Title
COMMUNITY ASSOCIATE
Title Classification
Non-Competitive-5
Business Title
Customer Service Representative / Call Center Representative
Experience Level
Entry-Level
Job Level
00
Number of Positions
6
Work Location
NYC - All Boroughs
Category
Constituent Services & Community Programs Apply for this job