Junior Dental Customer Support Representative – Accelerating Digital Dentistry Success
At arenaflex, we're revolutionizing the dental industry with our cutting-edge 3D dental imaging software and solutions. As a Junior Dental Customer Support Representative, you'll play a vital role in helping us achieve our mission of accelerating the path to digital dentistry. If you're passionate about delivering exceptional customer experiences, have a keen interest in the medical and dental fields, and are eager to grow your career, we want to hear from you!
About arenaflex
arenaflex is a pioneering company in the dental technology space, dedicated to creating seamless and connected solutions that empower dental professionals to provide the best possible care for their patients. With over a decade of experience and a proven track record of success, we've established ourselves as a trusted partner for dental labs and practices worldwide. Our software and hardware tools are designed to help dentists diagnose and treat patients more efficiently, effectively, and accurately.
The Role
As a Junior Dental Customer Support Representative at arenaflex, you'll be the face of our company that dental professionals know and trust. You'll work closely with our dental experts to ensure that our customers receive the support they need to get the most out of our software and solutions. Your tasks will range from helping doctors with submitting their data, resolving issues, and assisting them in planning cases in our software. You'll provide support primarily through phone and email, and cases can be independent or collaborative.
Key Responsibilities
* Complete department training requirements under direct supervision
- Conduct surgical case planning with doctors
- Provide product assistance via phone and email
- Conduct product training with new customers
- Follow up with surgical case progress
- Build a professional working relationship with doctors
- Provide clinical feedback from doctors to the production team
- Train for and complete bone reduction cases with direct supervision
- Successfully pass validation training
- Handle complaints and resolve kickbacks
- Receive 3rd party data
- Perform other relevant duties as assigned
Essential Qualifications
* Strong computer knowledge, easily able to pick up new software applications
- Ability to learn clinical dental terms and medical concepts
- Excellent phone skills
- Strong verbal and written communication skills
- Strong attention to detail, multi-tasking ability, and organizational skills
- High accountability and responsibility
Preferred Qualifications
* Experience in the medical or dental industry
- Experience in radiology
- Experience speaking to medical professionals on the phone
- Flexibility and the ability to multitask
Minimum Education and Experience Required
* Bachelor's degree in Biology or a related field
- 0-1+ year of full-time work experience
What We Offer
* Health, Dental, and Vision care for you and your family
- 401K savings plan with employer matching
- Generous PTO leave and paid holidays
- Casual work culture
- Gym Stipend
- Employee Assistance Plan
- Team bonding activities and more!
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences. We're a team of dedicated professionals who are committed to making a positive impact in the dental industry.
Career Growth Opportunities and Learning Benefits
As a Junior Dental Customer Support Representative, you'll have the opportunity to grow your career and develop your skills in a dynamic and supportive environment. You'll receive comprehensive training and support to help you succeed in your role, and you'll have the chance to work on a wide range of projects and cases. We're committed to helping you achieve your career goals and providing you with the tools and resources you need to succeed.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a keen interest in the medical and dental fields, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We do not offer H1B sponsorship at this time. Local candidates are preferred. Apply for this job