Experienced Licensed Customer Care Advocate – Pet Insurance & Wellness Expert
At arenaflex, we're passionate about providing top-notch care to the furry friends we love unconditionally. As a Licensed Customer Care Advocate, you'll play a vital role in helping pet parents protect their beloved companions with our innovative insurance and non-insurance products. If you're a customer service enthusiast with a passion for pets and a knack for building strong relationships, we want to hear from you!
About arenaflex
arenaflex is a cutting-edge pet insurance and wellness company dedicated to revolutionizing the way we care for our pets. With a mission to prevent future health risks and ensure access to gold-standard veterinary medicine, we're committed to making a significant impact on the lives of pets and their families. Our team is driven by a shared passion for pets and a desire to make a difference.
Key Responsibilities
As a Licensed Customer Care Advocate, you'll be responsible for:
- Providing exceptional customer service to pet parents via phone, email, text, chat, social media, and other communication channels
- Helping pet parents understand how to protect their furry companions with our insurance and non-insurance products
- Building and strengthening customer relationships using effective communication, keen listening skills, and empathy
- Navigating multiple platforms to provide a complete and integrated response to customer inquiries
- Utilizing productivity and task management tools like MS Office and G-Suite to stay organized and efficient
- Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience
- Staying up-to-date on industry trends and developments to provide expert advice and guidance to customers
Requirements
To succeed in this role, you'll need:
- An active Property & Casualty Producer license
- Prior experience in a customer service role, preferably in a high-volume call center or veterinary clinic
- Proven ability to build and strengthen customer relationships using effective communication, keen listening skills, and empathy
- Strong experience navigating multiple platforms to provide a complete and integrated response to customer inquiries
- Proficiency with productivity and task management tools like MS Office and G-Suite
- In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc.)
- A roll-up-your-sleeves mentality and a proactive approach to problem-solving
- Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively
- An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment
Essential Skills & Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Proficiency in MS Office and G-Suite
- Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Passion for pets and a desire to make a difference in their lives
Career Growth Opportunities & Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Licensed Customer Care Advocate, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and innovation
Work Environment & Company Culture
Our offices are pet-friendly, and we offer a range of benefits and perks to support your well-being and happiness. As a member of our team, you'll enjoy:
- Comprehensive contributions to medical, dental, and vision for colleagues and dependents
- Generous PTO and Paid Holidays
- 401k with company match
- Pet-friendly offices, stocked kitchens, team workouts, team outings, and much more!
Compensation & Benefits
We offer a competitive salary and benefits package, including:
- Comprehensive contributions to medical, dental, and vision for colleagues and dependents
- Generous PTO and Paid Holidays
- 401k with company match
- Pet-friendly offices, stocked kitchens, team workouts, team outings, and much more!
How to Apply
If you're a motivated and passionate customer service professional with a love for pets, we want to hear from you! Apply now to join our team and be a part of something amazing. Apply Job! Don't miss this opportunity to make a difference in the lives of pets and their families. Apply now to become a Licensed Customer Care Advocate at arenaflex! Apply for this job