Experienced Customer Service Agent – Partner Support Specialist

Join arenaflex, a leading mobility assistance company, and become a key player in delivering exceptional support to our partners and customers. As an Experienced Customer Service Agent – Partner Support Specialist, you will be responsible for resolving complex inquiries, building strong relationships, and driving long-lasting partnerships.

About arenaflex

arenaflex is a world-leading mobility assistance company that is dedicated to providing innovative solutions to our customers. We are passionate about delivering exceptional customer experiences and building strong relationships with our partners. Our team is made up of talented individuals who are committed to making a difference in the lives of our customers.

Your Mission

As an Experienced Customer Service Agent – Partner Support Specialist, your mission is to provide seamless support to our partners and customers. You will be responsible for resolving complex inquiries, building strong relationships, and driving long-lasting partnerships. Your legacy will be the transformation of complex inquiries into successful outcomes, ensuring our partners and customers feel supported and valued.

Responsibilities

As an Experienced Customer Service Agent – Partner Support Specialist, you will be responsible for:

• Achieving cross-training in arenaflex's essential platforms, including CSS, Hero, LYFT, and InContact, within the first 2 months
• Performing inbound and outbound calls/chats to resolve inquiries from partners and executives
• Cross-training for case creation and effectively performing Job Management (JM) tasks by identifying the root cause of the issue
• Understanding workflows and ensuring proper escalation paths are followed
• Demonstrating the ability to make independent, executive decisions when handling cases within the next 4 months
• Elevating partnerships and customer interactions to create a consistent and streamlined workflow across cases within 6-8 months
• Ensuring timely and accurate execution of all tasks within assigned workload
• Building a strong foundation with partners, fostering ongoing trust and collaboration
• Demonstrating accountability in all deliverables

Requirements

To be successful in this role, you will need:

• Minimum of 2 years of experience in conflict resolution
• Minimum of 1 year of experience in cross-functional team collaboration
• Proficiency in handling inbound and outbound calls/chats with a focus on resolution and stakeholder satisfaction
• Chat experience with the ability to manage multiple conversations simultaneously
• Typing Speed: Minimum of 50 WPM
• Experience communicating with higher leadership, including partners, executives, and senior management
• Proven ability to critically think through challenging or vague situations to reach effective resolutions
• Demonstrated experience documenting cases clearly and effectively for diverse audiences
• Ability to multitask and prioritize tasks under tight deadlines in a fast-paced environment

Key Competencies

As an Experienced Customer Service Agent – Partner Support Specialist, you will need to possess the following key competencies:

• The go-to person for resolving complex partner and executive inquiries, leveraging your expertise to deliver timely and high-quality solutions
• A strong communicator with above-average skills in both written and oral formats, capable of engaging with stakeholders at all levels, including senior leadership
• Comfortable working in a high-pressure, fast-paced environment where priorities shift rapidly
• Proficient in proactively managing VIP cases and fostering strong relationships with partners and executives
• Equipped with grace under fire, excelling under pressure while maintaining a stakeholder-first approach

The Nitty Gritty

* Location: This position is remote, and you have the option of working from anywhere in the U.S. Successful candidates for this position must be located outside of California.

• Manager: You will report to the Partner Support Queue Supervisor.
• Compensation: The starting base rate for this position is $17.00 per hour. Individual pay is determined by job-related skills, experience, and relevant education or training.
• Benefits: arenaflex offers a range of benefits, including short-term disability, long-term disability, and life insurance, as well as three different medical plans, two dental plans, a vision plan, and other valuable benefits. You will have 12 holidays off and accrue between 10-20 days of paid time off annually based on your years of service. arenaflex matches 100% on the first 3% you contribute to our 401(k) and then 50% of the next 2% you contribute.

Our Fair Hiring Practices

arenaflex is an equal opportunity employer that celebrates diversity and promotes inclusion. We do not discriminate against any applicant or employee on the basis of race, ethnicity, color, national origin, ancestry, citizenship, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender, gender identity or expression, physical or mental disability, or any other characteristic protected by federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and similar applicable state laws.

How to Apply

If you are a motivated and experienced customer service professional who is passionate about delivering exceptional support to our partners and customers, we encourage you to apply for this exciting opportunity. Please visit our website at www.getarenaflex.com to learn more about our company and our mission. To apply, please click on the link below: Apply Job! Apply for this job