Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're seeking a highly skilled and motivated Bookkeeping Software Customer Support Specialist to join our remote team. In this exciting role, you'll have the opportunity to work from the comfort of your own home, providing top-notch support to customers using bookkeeping and accounting software.
Why Join arenaflex?
At arenaflex, we believe in creating a supportive and inclusive environment that fosters growth and development. As a Bookkeeping Software Customer Support Specialist, you'll enjoy a range of benefits, including:
- Flexibility: Create your own schedule and work at times that suit you best. Whether you're a morning person or a night owl, we've got you covered.
- Autonomy: Work independently, taking ownership of customer issues and providing confident resolutions.
- Variety: Gain experience in different industries, broadening your skillset and expanding your horizons.
- Support: Our team is always here to help, ensuring you have the resources you need to deliver exceptional customer service.
Earnings Potential
As a Bookkeeping Software Customer Support Specialist, you'll have the opportunity to earn up to $20.40 per hour. With a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes, you'll be able to earn a competitive income while working from home.
Schedule
Our flexible schedule opportunities allow you to create your own schedule, working between 8 am and 8 pm CST, Monday to Friday. Whether you prefer to work a traditional 9-to-5 schedule or have a more non-traditional approach, we'll work with you to find a schedule that suits your needs.
Skills and Qualifications
To succeed in this role, you'll need:
- Proficiency in QuickBooks Online or comparable accounting software: Experience with bookkeeping and accounting software is essential, including AR, AP, journal entries, reconciliation, and more.
- Bookkeeping/accounting expertise: A strong understanding of bookkeeping and accounting principles, including financial statements, budgeting, and forecasting.
- Customer service experience: Proven ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
- Comfort with cross-selling: Ability to cross-sell relevant products while addressing customer concerns.
- Strong ownership: Ownership of customer issues, taking control of the situation and providing confident resolutions.
- Tech savvy: Proficiency with computers and software, including Microsoft Office and Google Suite.
- Communication skills: Friendly tone and professional demeanor when communicating with customers.
Work Environment Requirements
To ensure you can focus on providing exceptional customer service, we require:
- Quiet, uninterrupted space: A dedicated workspace with minimal distractions.
- Organized desk area: A tidy and organized workspace to help you stay focused.
Technology Requirements
To ensure you have the necessary tools to succeed, we require:
- Personal computer: A dedicated computer (no tablet) with a wired internet connection.
- Broadband internet connection: A minimum of 10 Mbps download speed.
- Wired USB headset with microphone: A high-quality headset for clear and confident communication.
- Valid antivirus software: Up-to-date antivirus software to protect your computer and data.
Important Information
As a Bookkeeping Software Customer Support Specialist, you'll need to:
- Live and work in the United States: Except for California, New York, Pennsylvania, and Washington, where we are currently unable to work with contractors.
- Pass a criminal background check: A successful background check is required for this role.
- Agree to contractual terms: As an independent contractor, you'll need to agree to the terms of our contract, including no claim against arenaflex for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.
Job Type
This is a contract role, with a competitive hourly rate of $15.30 - $20.40 per hour.
Schedule
Monday to Friday, with flexible scheduling opportunities.
Work Location
Remote, with the ability to work from the comfort of your own home. If you're passionate about providing exceptional customer service and have a strong background in bookkeeping and accounting software, we'd love to hear from you. Apply now to join our team as a Bookkeeping Software Customer Support Specialist and take the first step towards a rewarding and flexible career with arenaflex. Apply for this job