Experienced Bilingual Customer Service Representative (REMOTE) - Prior Authorization and Patient Intake Specialist
At arenaflex, we're dedicated to delivering exceptional customer experiences that drive meaningful outcomes for our clients. As a Bilingual Customer Service Representative, you'll play a vital role in our Employer Solutions Call Center, working closely with patients and healthcare professionals to ensure seamless prior authorization, level of care determinations, PASRR placement screenings, and personal care service intake processes.
About arenaflex
arenaflex is a leading provider of Full-Stack Technology Services, Talent Services, and real-world application solutions. With a team of 80,000 strong, we partner with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted industry leader.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our remote team as a Bilingual Customer Service Representative. As a key member of our Employer Solutions Call Center, you'll be responsible for providing exceptional service to patients and healthcare professionals, ensuring successful outcomes and resolutions in a fast-paced, dynamic environment.
Key Responsibilities
* Answer incoming phone lines and respond to patient inquiries in a timely and professional manner
- Follow established guidelines and quality programs to ensure accurate and efficient resolution of patient concerns
- Utilize DE and all applicable systems to procure needed program details and communicate accurate information to patients
- Maintain call talk times while applying all file facts and following required call scripts
- Process incoming Level 1 documents and ensure accurate and timely processing
- Meet or exceed quality performance standards and processing goals
- Collaborate with internal teams to resolve complex patient issues and ensure seamless communication
Work Conditions and Physical Demands
* Primarily sedentary work in a general office environment with occasional extended hours based on special business needs
- Ability to communicate and exchange information with patients and healthcare professionals
- Ability to comprehend and interpret documents and data
- Requires manual dexterity to use computer, telephone, and double monitors
Minimum Education and Experience
* High School Diploma or GED required
- 2+ years of call center experience with a proven track record of delivering exceptional customer service
- Ability to function between two departments and handle incoming calls with ease
Additional Skills and Qualifications
* IDEAL Candidate has 6 months to 1 year of call center experience with a strong focus on customer service ($16/hr)
- Open to candidates with strong customer service (retail/restaurant) experience with good tenure and interest in getting into call center ($15/hr)
Experience Level
* Entry Level
Pay and Benefits
* The pay range for this position is $15.00 - $16.00/hr.
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
+ Medical, dental & vision + Critical Illness, Accident, and Hospital + 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available + Life Insurance (Voluntary Life & AD&D for the employee and dependents) + Short and long-term disability + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
* This is a fully remote position.
Application Deadline
* This position is anticipated to close on Feb 18, 2025.
About arenaflex
arenaflex is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our remote team as a Bilingual Customer Service Representative. Apply for this job