Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment. As the largest livestream shopping platform in North America and Europe, we're committed to providing an exceptional user experience that sets us apart from the rest. Our team is passionate about delivering the best possible outcomes for our customers, and we're looking for like-minded individuals to join our ranks.

About arenaflex

arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're innovating in the fast-paced world of live auctions, featuring a wide range of products from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our platform has something for everyone, and we're growing rapidly as one of the fastest-growing marketplaces.

Role

As a Customer Experience Agent on our overnight shift, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring our customers receive their products as quickly as possible and resolving any issues that may arise in a timely and high-quality manner. Your expertise in arenaflex's product, processes, and systems will be essential in driving positive outcomes for our users.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. Here's what we're hoping to see in your background:

• Open to working an overnight shift from 8pm-5am PST.
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of E-commerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer-first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment

Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We're a remote co-located team, and we operate out of hubs within the US, UK, Ireland, Poland, and Germany. Our team is passionate about delivering exceptional user experiences, and we're committed to our values.

Compensation and Benefits

For Full-Time (Hourly) US-based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The hourly range may be inclusive of several levels that would be applicable to the position. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. Benefits include:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional user experiences and are eager to join a fast-paced and innovative team, we encourage you to apply for this exciting opportunity. Apply for this job