Experienced Part-Time Digital Customer Service Associate – Web & Cloud Application Support
At arenaflex, our business reflects who we are. We have a passion for our products, an appreciation of their heritage, and a genuine belief in their benefits. We represent quality products that are comfortable, unique, timeless, and respectful of the world around us. Our mission is to deliver happiness and satisfaction. To provide quality products and services, we need quality people. We are looking for talented individuals who share our values of accountability, responsiveness, excellence, teamwork, respect, integrity, and a cheerful outlook.
Job Summary:
We are seeking an experienced Part-Time Digital Customer Service Associate to join our team at arenaflex. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers through various communication channels, including phone, email, and chat. You will be working from home, and we are only considering candidates who are California residents.
Key Responsibilities:
* Provide outstanding service to customers on all questions related to website use, availability, programs, promotions, returns, shipping policies and processes, as well as general and routine information regarding orders and products.
- Work efficiently and effectively to ensure that all Service Level Agreement (SLA) goals are met.
- Ensure that the customer experience is a first-stop resolution experience.
- Responsible for the accuracy of all work assigned.
- Offer alternative product choices and options when needed.
- Thoroughly document every customer contact.
Position Requirements/Qualifications:
* Some college, technical school, or related call center/customer support center experience is required.
- Experience in a high-volume multi-channel call center/customer support center.
- Able to work a flexible schedule, including holidays, overtime, and Saturdays, when needed.
- Excellent phone and customer service skills.
- Proficient writing skills.
- Knowledge of Database Software, and Internet Software. Basic knowledge of MS Excel, Word, and Outlook.
- Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
- Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to all customers.
- Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
- Friendly, courteous, service-oriented, professional, and outgoing.
- Remain calm and professional in stressful situations.
- Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
- Collaborator with a “can do” attitude that can work in a demanding environment.
- Ability to expertly and assertively market and promote the company’s brand and products.
- Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
- Spanish, French, Portuguese, or German language skills a plus.
- Use of Gladly CRM and IBM OMS a plus.
Why Join arenaflex?
* We sell products that bring people happiness and satisfaction! Our products are amazing!
- Competitive pay
- 3 pairs of free shoes every year and a generous discount for friends and family
- Holiday Pay
- Generous PTO
- 401(k) program (including a 5% company contribution)
What We Offer:
* A dynamic and supportive work environment that encourages growth and development.
- Opportunities for career advancement and professional growth.
- A comprehensive training program to ensure your success in the role.
- A competitive salary and benefits package.
- A fun and collaborative team environment.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your cover letter, resume, and weekly availability to: [email protected]. The subject line should list “Digital CS Associate – PT.”
arenaflex USA, LP is an Equal Opportunity Employer.
We are committed to diversity, equity, and inclusion in the workplace. We welcome applications from diverse candidates and are an equal opportunity employer. We are proud to be an inclusive and supportive workplace that values diversity and promotes equal opportunities for all employees.
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