Experienced Remote Customer Service Representative – New Jersey
At arenaflex, we're committed to delivering exceptional support to our customers from the comfort of their own homes. As a Remote Customer Service Representative based in New Jersey, you'll have the opportunity to join a supportive team and grow in a remote work environment. If you're passionate about providing top-notch customer service and have excellent communication skills, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're committed to making healthcare more personal, convenient, and affordable. At arenaflex, we believe that our employees are the heart of our organization, and we strive to create a culture that empowers and supports them to deliver exceptional results.
Job Summary
As a Remote Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers. You'll assist with an array of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for someone who is passionate about delivering an excellent experience to our callers each and every time.
Responsibilities
* Answer incoming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Troubleshoot customer concerns and provide effective solutions
- Update customer records and ensure customer satisfaction
- Work independently and manage incoming calls, emails, or chats
- Meet performance standards, attendance requirements, and call quality goals
Requirements
* Must live within 50 miles of Princeton, NJ
- High-speed internet connectivity with secure service via ethernet cable (use of Wi-Fi is not permitted)
- Ability to communicate effectively with members and providers orally and in written form
- Ability to meet performance standards, attendance requirements, and call quality goals
- Must be able to work from home and prove to be self-sufficient
Preferred Qualifications
* Experience with working remotely in a call center setting
- Experience with Medicaid and Medicare
- High school diploma or equivalent
Training and Support
* Company-provided equipment and training
- Comprehensive training program to ensure success in the role
- Ongoing support and coaching to help you grow and develop in your career
Benefits
* Competitive pay range: $17.00 - $27.90 per hour
- Comprehensive benefits package, including medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Paid Time Off (PTO) and paid holidays throughout the calendar year
- CVS store discount and discount programs with participating partners
- Free development courses and education assistance
- Well-being programs and a supportive work environment
What We Offer
* A dynamic and supportive work environment
- Opportunities for career growth and development
- A comprehensive benefits package and competitive pay
- A commitment to diversity, equity, and inclusion
- A culture that values and supports our employees
How to Apply
If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we want to hear from you! Apply now and join our team of dedicated professionals who are making a difference in the lives of our customers. Apply Job!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal access to the benefits and privileges of employment. If you have a disability and require a reasonable accommodation to apply for this position, please contact us at [email protected]. Apply for this job