Experienced Full Stack Care Advocate Customer Experience Specialist – Remote Phone-Based

Join arenaflex, a next-generation behavioral healthcare company, on a mission to transform healthcare and empower individuals to put emotional health first.

About arenaflex

arenaflex is a cutting-edge behavioral healthcare company that uses innovative technology to identify and connect people with the resources they need to live the lives they deserve. We're disrupting the current healthcare delivery model and committed to transforming the lives of millions. Our team is comprised of passionate, open-minded, and dedicated individuals who listen well, learn from their mistakes, and generously pull together to help each other out.

Why We Need You

We're growing, and we need your professional and focused determination to connect the populations we serve to the resources they require. As a Care Advocate Customer Experience Specialist, you'll be the window into our organization, listening, identifying, and directing our populations with empathy. You'll bring all your previous experience in a call center, benefits, claims, or healthcare environment and leverage it to improve lives and bring hope to the world.

Who You Are

You're passionate about improving lives and believe in the greater good. You're tenacious, persisting and bringing creative solutions to tough challenges. You thrive in a high call volume environment, comfortable with ambiguity and change. You're adept at learning to use various tech tools, seeing them as a way to make your work easier and enhance your impact. You're accountable and collaborative, working independently, proactively taking ownership of key tasks, and keeping in regular communication with your team.

Key Responsibilities

* Proactively reach out to individuals via phone to offer help and support according to program requirements.

• Work closely with a collaborative team of people who want to change the world.
• Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive.

Essential Qualifications

* At least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices.

• Passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism.
• Demonstrated excellence in providing outstanding customer service over the phone and via email.
• Motivated to help others, aligned to our organizational mission and vision.
• Excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback.
• Focused and determined, optimistic and creative.
• College graduate or have an Associates degree in a customer-related field.

Preferred Qualifications

* Experience working in a high call volume environment.

• Familiarity with various tech tools and a willingness to learn.
• Ability to build relationships and trust through conversations.
• Thorough and detail-oriented, committed to getting the job done.
• Time management guru, efficiently moving through a to-do list and effectively prioritizing and triagging competing demands.
• Metric-driven towards the goal of successfully connecting the maximum number of individuals to help.
• Growth-oriented, thriving on constructive feedback, which you view as an opportunity to polish skills.

What We Offer

* The opportunity to be a part of a team of some of the smartest, most enthusiastic, and dedicated people you'll ever meet.

• An innovative care experience, driven by technology but focused on human connection.
• Full-time employee position, not a contractor, with a generous benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K.

Work Environment and Company Culture

* Remote work environment, with a separate room with a door (or private space if you live alone) and a wired internet connection and appropriate network quality and internet speed.

• Collaborative team environment, with a focus on human connection and empathy.
• Arenaflex is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

Compensation, Perks, and Benefits

* Competitive salary and benefits package.

• Generous PTO/sick leave/holiday pay and 401K.
• Opportunity to work with a cutting-edge technology platform, proven to achieve meaningful and measurable outcomes.

How to Apply

If you're passionate about improving lives and believe in the greater good, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note

To ensure you don't miss important communications from us regarding your application status and/or next steps, please be sure to add the following email address to your approved contacts list: [email protected]. You should receive an email confirming your application was received once you submit. If you don't receive an auto-confirmation email, please check your spam/promotions inbox! Apply for this job