Experienced Bilingual Canadian French/English Customer Expert – Work from Home

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex, a global leader in digital business services, is seeking a highly motivated and bilingual Customer Expert to join our team as a Work from Home representative.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

At arenaflex, we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

As a Customer Expert at arenaflex, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Responsibilities

As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
• Providing customer support by phone, email or instant message to business customers, serving as the primary contact for inbound customer issues
• Escalating more technical product-related issues to the proper Product Support department
• Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
• Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting standards of job, such as quality standards, adherence to schedule, and average handle time
• May provide guidance and/or mentoring to less experienced associates
• Other related duties assigned as needed

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be considered for this role, you must:

• Be able to work remotely in a virtual team environment
• Possess excellent customer service skills that build high levels of customer satisfaction
• Be over 18 years of age
• Be able to type 25 wpm
• Have a High School Graduate or GED
• Be proficient in PC operation and navigation
• Demonstrate effective people skills and sensitivities when dealing with others
• Be able to work both independently and in a team environment
• Have excellent communications skills, both oral and written
• Be able to work in a constantly changing and fast-paced environment
• Be able to stay composed and objective
• Possess organization and work prioritization skills

Work from Home Requirements

To ensure a seamless and productive work experience, you will need to meet the following internet requirements:

• Minimum subscribed download rate equal or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we strive to create an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and discover a career that is full of possibilities and growth. Apply Now! Apply for this job