Part-Time Customer Service Representative - Spotted Lanternfly Response Team at arenaflex

At arenaflex, we're committed to making a positive impact on our communities, and we're seeking a talented Part-Time Customer Service Representative to join our Spotted Lanternfly Response Team. As a key member of our team, you'll play a critical role in serving our diverse stakeholders, providing exceptional customer service, and helping to mitigate the economic impact of the invasive Spotted Lanternfly.

About arenaflex

arenaflex is a world-renowned institution dedicated to advancing knowledge and making a positive impact on our communities. With a rich history as Pennsylvania's sole land-grant institution, we've built a reputation for excellence in teaching, research, and engagement. Our values of Integrity, Respect, Responsibility, Discovery, Excellence, and Community guide our daily actions and decisions, and we're proud to be part of a community of over half a million Penn Staters worldwide.

Job Summary

As a Part-Time Customer Service Representative on our Spotted Lanternfly Response Team, you'll serve as the first point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources. You'll provide exceptional customer service, respond to customer inquiries, and refer complex issues to other departments or units as needed. You'll work closely with our SLF call center manager to meet stakeholder needs and develop working-level knowledge of the Spotted Lanternfly.

Key Responsibilities

* Maintain the overall operation and professional image of the customer-focused call center

• Serve as the first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources
• Respond and refer customer questions and/or needs, provide appropriate response/service for the situation, and refer to other department(s)/unit(s) when necessary
• Correspond with a diverse customer base by phone, video conference, email, or regular mail
• Investigate unusual situations or concerns and assist in problem resolution
• Operate various equipment and computer systems, including proficiency with Microsoft Word and Excel
• Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
• Ensure the quality of all call center services

Essential Qualifications

* Excellent verbal and written communication skills in English, with a strong preference for Spanish language proficiency

• Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele
• Ability to work as an active member of a team, with a strong sense of urgency to meet the expectations of concerned citizens
• Ability to engage with diverse populations, meeting audience needs through the call center and referencing additional resources, including faculty, extension educators, and online tools (fact sheets, LearnNow videos, and short courses)
• Ability to develop working-level knowledge of the Spotted Lanternfly
• Ability to work in a fast-paced environment, with a high volume of calls and a sense of urgency to meet stakeholder needs

Preferred Qualifications

* Experience in customer service, call center, sales, client management, information technology, or an understanding of basic entomology

• Familiarity with Microsoft Office Suite, including Word, Excel, and Outlook
• Experience working in a remote or hybrid work environment
• Ability to work flexible hours, including evenings and weekends, as needed

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with a high volume of calls
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills, with a focus on meeting stakeholder needs

Career Growth Opportunities and Learning Benefits

As a Part-Time Customer Service Representative on our Spotted Lanternfly Response Team, you'll have the opportunity to develop your skills and knowledge in customer service, communication, and problem-solving. You'll work closely with our SLF call center manager to develop working-level knowledge of the Spotted Lanternfly and contribute to the success of our team. arenaflex is committed to providing ongoing training and development opportunities to support your growth and success.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a culture that's welcoming and supportive of all employees, and we're proud to be an equal opportunity employer. Our work environment is fast-paced and dynamic, with a focus on meeting stakeholder needs and making a positive impact on our communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $15-$20 per hour, depending on experience. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. arenaflex is committed to providing a supportive and inclusive work environment, and we're proud to offer a range of perks and benefits to support your well-being and success.

How to Apply

If you're a motivated and customer-focused individual who's passionate about making a positive impact on our communities, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, and we're committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you're unable to use our online application system due to an impairment or disability, please contact us at 814-865-1473.

Accommodations for Individuals with Disabilities

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact us at 814-865-1473.

Contact Us

If you have any questions or concerns about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply Job! Apply for this job