Experienced Crisis Chat Text Supervisor – 988 Crisis Support Program

Join arenaflex, a leading organization in crisis support services, as we seek an experienced Crisis Chat Text Supervisor to oversee the 988 Crisis Chat Program. As a key member of our team, you will be responsible for ensuring the smooth operation of this critical program, providing supervision and support to Crisis Chat Counselors, and ensuring the highest level of quality assurance.

About arenaflex

arenaflex is a renowned organization dedicated to providing emotional support and crisis intervention services to individuals in need. Our 988 Crisis Chat Program is a vital component of our services, offering a safe and confidential space for individuals to connect with trained Crisis Chat Counselors. As a Crisis Chat Text Supervisor, you will play a crucial role in ensuring the success of this program and making a meaningful difference in the lives of those we serve.

Key Responsibilities

As a Crisis Chat Text Supervisor, your primary responsibilities will include:

• Providing supervision and support to Crisis Chat Counselors, ensuring they receive the guidance and resources needed to provide exceptional care to chat/text visitors
• Conducting regular quality assurance checks to ensure Counselors are meeting quality standards and providing effective interventions
• Responding to crisis chat/text visitors as needed to support Counselors on shift and ensure timely interventions
• Ensuring thorough documentation is completed for all crisis chat/text interactions
• Monitoring Counselor productivity, ensuring they complete 1.5 chats/texts per hour and meet the program's response rate goals
• Conducting weekly individual supervision sessions with Counselors, completing weekly quality assurance reports, and performing performance evaluations and yearly reviews
• Providing training to new Crisis Chat Counselors and completing monthly Lifeline/Vibrant QA/QI reports
• Collaborating with the Assistant Director of Crisis Services to discuss program operations, concerns, and potential improvements

Secondary Responsibilities

In addition to your primary responsibilities, you will also be expected to:

• Report on-site as needed to support program operations
• Respond to major community events and provide debriefing/support as needed
• Perform other duties as assigned, required, or needed

Agency-wide Responsibilities

As a member of the arenaflex team, you will also be expected to:

• Participate in supervision, in-service training, and staff meetings
• Maintain good working relationships with co-workers and positively contribute to group morale
• Complete all administrative duties, including time sheets, leave requests, etc., on time
• Use appropriate channels of communication to resolve conflicts with other staff
• Interact with staff, clients, and visitors in a professional and courteous manner

Education and Experience

To be considered for this role, you must have:

• A Bachelor's degree from an accredited school with a minimum of 120 college credits and a Master's degree from an accredited school with a minimum of 30 graduate school credits
• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention
• Computer skills with various software, including Microsoft Products, and proficiency in using the internet
• Excellent oral and written communication skills
• Ability to function successfully in an environment requiring immediate response to urgent situations
• Spontaneous supervision of staff in real-time
• Knowledge of and familiarity with local and statewide community resources
• Analytical and problem-solving skills

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to work independently with confidence and lead a team of professionals
• Strong analytical and problem-solving skills
• Ability to adapt to changing situations and priorities
• Familiarity with crisis intervention services and suicide prevention practices
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Work Conditions

As a Crisis Chat Text Supervisor, you will be working in a hybrid environment, with a combination of remote and on-site work. You will be required to work flexible hours, including evenings and holidays, and be available to report on-site as needed. You must also be able to lift 25lbs and have a quiet workspace with high-speed internet access.

Grassroots Rewards & Incentives

arenaflex offers a range of rewards and incentives to support your professional growth and development, including:

• 100% reimbursement for licensure and/or renewal expenses
• CEUs and professional training opportunities
• Field certifications and instant wage increases for certifications achieved while employed
• $250 hiring bonus for full completion of onboarding and HR trainings
• $500 retention bonus
• Small loan option at 0% interest for 1 year

Equal Opportunity Employer

arenaflex is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

If you are a motivated and compassionate individual with a passion for crisis support services, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. Apply for this job