Experienced Claims Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're revolutionizing the science of risk, and we're looking for talented individuals to join our team as Claims Customer Service Representatives. If you're passionate about delivering exceptional customer service and have a knack for navigating complex claims processes, we want to hear from you! As a Claims Customer Service Representative at arenaflex, you'll play a vital role in providing top-notch support to our policyholders, agents, and strategic accounts. You'll be the first point of contact for customers seeking assistance with their claims, and your expertise will help resolve issues efficiently and effectively.

About arenaflex

arenaflex is a leading industry player, dedicated to transforming the science of risk. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the insurance industry. With a strong focus on employee growth and development, we offer a dynamic work environment that fosters collaboration, creativity, and continuous learning.

Job Summary

We're seeking experienced Claims Customer Service Representatives to join our remote team in Washington State or Oregon. As a Claims Customer Service Representative, you'll be responsible for:

• Answering high-volume inbound calls and providing written communication for all lines of business
• Processing transactions for multiple lines of business, systems, and products
• Utilizing multiple computer applications to manage claims and customer information
• Participating in department initiatives and goals to drive business growth and improvement
• Maintaining customer service metrics on call volume, quality of call, and attendance

Responsibilities

As a Claims Customer Service Representative, your key responsibilities will include:

• Answering high incoming call volume and providing written communication for all lines of business for policyholders, agents, and strategic accounts
• Processing transactions for multiple lines of business, systems, and products
• Using multiple computer applications to manage claims and customer information
• Actively participating in department initiatives and goals to drive business growth and improvement
• Maintaining customer service metrics on call volume, quality of call, and attendance

Ideal Candidate

We're looking for experienced customer service professionals who possess:

• 2+ years of customer call center experience working with liability or auto claims
• Demonstrated ability to work successfully in a metric-driven environment
• Proven track record of attendance and punctuality
• Ability to adapt to change and navigate complex claims processes
• Bi-lingual Spanish a plus!
• Excellent written and communication skills

Skills and Qualifications

To succeed in this role, you'll need:

• Customer service experience in a call center environment
• Ability to work in a fast-paced environment with multiple priorities
• Strong communication and interpersonal skills
• Proficiency in multiple computer applications
• Ability to adapt to change and navigate complex claims processes
• Bi-lingual Spanish a plus!
• Excellent written and communication skills

Benefits and Compensation

As a Claims Customer Service Representative at arenaflex, you'll enjoy:

• Competitive hourly rate: $20-$23 per hour
• Opportunity to work remotely in Washington State or Oregon
• Comprehensive benefits package, including health, incentive, and recognition programs, and 401K contribution (based on eligibility)
• Ongoing training and development opportunities to enhance your skills and career growth

Work Environment and Culture

At arenaflex, we're committed to creating a dynamic and inclusive work environment that fosters collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional customer service and making a positive impact in the insurance industry.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and our team will be in touch to discuss your qualifications and next steps.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Accommodations

If you require a reasonable accommodation to make your application or interview experience a great one, please contact our HR team at [HR Email].

Pay and Benefits

Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, and more. arenaflex offers a comprehensive benefits package, including health, incentive, and recognition programs, and 401K contribution (based on eligibility).

Application Deadline

This posting is open for thirty (30) days. We look forward to hearing from you! Apply Job! Apply for this job