Experienced Customer Experience Agent – Livestream Shopping Platform and Marketplace

At arenaflex, we're revolutionizing the future of ecommerce by bringing together community, shopping, and entertainment. As a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany, and we're committed to our values of innovation, customer obsession, and growth. We're seeking an experienced Customer Experience Agent to join our team and help drive the best possible user experience through process improvement, order management, and problem-solving.

About arenaflex

arenaflex is a livestream shopping platform and marketplace backed by top investors, including Andreessen Horowitz, Y Combinator, and CapitalG. We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. Our platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others. We've been the fastest-growing marketplace in the US over the past two years, and we're hiring forward-thinking problem solvers across all functional areas.

Role

As a Customer Experience Agent at arenaflex, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll interact with buyers and sellers with a customer-first attitude, ensuring a positive experience. You'll resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner. You'll become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users. You'll work with other departments to troubleshoot, research, and resolve open questions. You'll seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

• Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a hungry individual who's looking to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. You should have a customer service mentality with a passion to reach the best possible outcome. Here's what we're hoping to see in your background:

• 2+ years of Support experience handling email and/or chat services
• Weekend availability required
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer-first / serving customers
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment

Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We're a remote-first team, and we operate out of hubs within the US, Canada, UK, Ireland, and Germany. We're committed to our values of innovation, customer obsession, and growth.

Compensation

For Full-Time (Hourly) US-based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise.

Benefits

* Flexible Time off Policy and holiday pay for working Company-wide Holidays

• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

How to Apply

If you're passionate about customer experience and want to be a part of a fast-growing company, apply now! Apply for this job