National Customer Operations Manager - USA
Join arenaflex, a leading beverage company, in a dynamic role that combines customer-facing skills with operational expertise. As a National Customer Operations Manager, you will play a critical part in driving beverage quality, revenue, and profit for the System while ensuring proper cost management. This role offers a unique opportunity to work closely with customers and internal teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions.
About arenaflex
arenaflex is a global beverage leader with a rich history spanning over 130 years. Our portfolio represents over 250 products, including iconic brands like Coca-Cola, Simply, fairlife, and Topo Chico. We are committed to refreshing the world and making a difference through our purpose-driven culture. Our growth mindset, expansive approach, and focus on continuous learning enable us to thrive in a rapidly changing business environment.
Job Summary
As a National Customer Operations Manager, you will be responsible for leading customer selling efforts of operational products and services, providing operational subject matter expertise to external customers and internal client groups, and developing project plans to drive beverage quality, cost reduction, and category growth. You will also lead short and long-term business operational planning, identify key drivers of service, and create solutions to decrease costs, increase quality, and deliver additional profit to customers and arenaflex.
Key Responsibilities
* Lead customer selling efforts of operational products and services and customer stewardship
- Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Lead internal project team resources and project communication with customer and account team
- Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
- Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
Qualifications & Requirements
* Bachelor's degree (BS/BA) or equivalent required
- Master's degree (MS/MA/MBA) or equivalent preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general operations experience
- 2-4 years of project management experience
- Experience working with data, specifically manipulation and analysis
- Strong technical capability, financial acumen, presentation development and delivery, influencing, and strategic thinking skills
Functional Skills
* Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value
- Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio
- Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally
- Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
- Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability
What We Can Do for You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day
- Skills: Our purpose and growth culture, skills, and career growth opportunities
Our Purpose and Growth Culture
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Expected Salary
The expected salary for this role is competitive and based on industry standards.
Apply Now
If you are a motivated and results-driven professional with a passion for customer operations and a growth mindset, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and submit your application. Apply Job! Apply for this job