Experienced Customer Service Representative / Enrollment Specialist – Patient Advocacy and Benefits Enrollment
At arenaflex, we are committed to delivering exceptional patient care and support through our dedicated team of Customer Service Representatives. As a key member of our team, you will play a vital role in assisting patients with enrollments into various benefit plans, ensuring seamless communication and resolving any concerns that may arise. If you are a motivated and empathetic individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative staffing solutions, dedicated to connecting talented individuals with top employers across various industries. Our team of expert recruiters is passionate about making the right match between candidates and companies, fostering long-term success and growth. As an equal opportunity employer, we value diversity and inclusivity, and we are committed to evaluating qualified applicants without regard to their background, identity, or characteristics.
Job Summary
We are seeking an experienced Customer Service Representative / Enrollment Specialist to join our team in Lakeland, FL. As a Patient Service Rep or Re-Enrollment Advocate, you will be responsible for handling inbound and outbound calls, assisting patients with benefits and enrollments, and providing exceptional customer service. If you have a strong background in high-volume call centers, excellent communication skills, and a passion for patient advocacy, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Customer Service Representative / Enrollment Specialist, you will be responsible for:
- Handling inbound and outbound calls (70-90 daily) with a high level of professionalism and empathy
- Assisting patients with benefits and enrollments, addressing their concerns and resolving any issues that may arise
- Calling doctor's offices and insurance companies to verify information and ensure accurate data entry
- Utilizing de-escalation skills to resolve conflicts and maintain a positive customer experience
- Multi-tasking while speaking with callers and entering notes into the system
- Collaborating with the team to achieve exceptional customer satisfaction and service delivery
Requirements
To be successful in this role, you will need:
- A High School Diploma or equivalent
- Previous experience in a high-volume call center environment (70-90+ calls daily)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and conflict resolution skills
- Proficiency in using computer systems and software applications
- Ability to maintain confidentiality and handle sensitive information
Preferred Qualifications
* Previous experience in patient advocacy or benefits enrollment
- Knowledge of healthcare industry and regulations
- Certification in customer service or a related field
- Bilingual or multilingual skills
What We Offer
As a valued member of our team, you can expect:
- Competitive hourly rate of $15.50
- Various schedules available between 8:00 AM and 8:00 PM
- Comprehensive training program to ensure your success in the role
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Training and Onboarding
Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role. Training will take place over three weeks, Monday through Friday, from 8:30 AM to 5:00 PM. It is essential that you attend all training sessions, as this will ensure your success in the role.
How to Apply
If you are a motivated and customer-focused individual with a passion for patient advocacy, we encourage you to apply for this exciting opportunity. Please submit your resume to [[email protected]](mailto:[email protected]) with the subject line "FL Enrollment" for immediate review. We look forward to welcoming you to our team! Apply for this job