Experienced Customer Care Representative – Home Service Chat Support

At arenaflex, we're revolutionizing the way homeowners maintain and repair their most valuable asset – their home. As a leading provider of comprehensive home service plans, we bring over 50 years of experience in protecting our members' homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. Our cutting-edge, one-stop app for home repair and maintenance, enabled by our innovative Streem technology, empowers homeowners by connecting them in real-time through video chat with pre-qualified experts to diagnose and solve their problems. We're seeking an experienced Customer Care Representative to join our team and provide exceptional service to our customers.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's committed to delivering exceptional customer experiences. Our team is passionate about providing comprehensive home service plans that give homeowners peace of mind and convenience. With a strong focus on innovation and technology, we're constantly looking for ways to improve our services and exceed our customers' expectations.

Responsibilities

As a Customer Care Representative, you'll play a critical role in representing arenaflex to our customers and business partners. Your primary responsibility will be to provide exceptional service to our customers, ensuring that they have a positive experience with our company. You'll be responsible for:

• Assisting customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence, and/or electronic communication according to all policies, procedures, and contract coverage
• Explaining and upholding contract coverage to customers and/or contractors
• Following up with customers, contractors, and/or business partners to ensure customer service issues are resolved
• Maintaining current knowledge of all policies, procedures, programs, and completing required continuing education courses
• May assume other duties as assigned

Key Responsibilities

* Provide exceptional customer service to our customers, ensuring that they have a positive experience with our company

• Assist customers, contractors, and/or business partners with their queries and concerns
• Explain and uphold contract coverage to customers and/or contractors
• Follow up with customers, contractors, and/or business partners to ensure customer service issues are resolved
• Maintain current knowledge of all policies, procedures, programs, and complete required continuing education courses

Qualifications

* High school diploma or general education degree (GED) required

• 1+ years of experience in customer service or a related field preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Computer literacy
• Problem-solving and decision-making skills
• Attention to detail
• Multi-tasking skills

Essential Functions

* Ability to be on video call as required during working hours

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Computer literacy
• Problem-solving and decision-making skills
• Attention to detail
• Multi-tasking skills

Preferred Skills

* Customer service experience and/or training

• Experience working in a call center or customer-facing role
• Knowledge of home service plans and/or related industries

Compensation and Benefits

* This role pays between $15 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

• At arenaflex, certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
• Our approach to benefits is holistic, and includes health, wellbeing, and financial components, including:

+ Insurance for medical/pharmacy, dental, vision, life, and disability + Weight loss and smoking cessation programs + Matching 401(k) and ability to participate in our employee stock purchase plan

Why Join arenaflex?

* Opportunity to work with a dynamic and forward-thinking company that's committed to delivering exceptional customer experiences

• Comprehensive training and development programs to help you grow in your career
• Collaborative and supportive work environment
• Competitive compensation and benefits package
• Opportunity to work with a leading provider of comprehensive home service plans

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job