Experienced Customer Care Live Chat Agent – E-commerce Sales and Support

At arenaflex, we're on a mission to revolutionize the way people shop for jewelry and gemstones. As a leading retailer in the United States, we're committed to providing an exceptional customer experience through our omnichannel approach. We're now seeking a highly motivated and customer-focused individual to join our Chat team as a Live Chat Agent. If you're a friendly, self-directed person with a passion for sales and customer experience, we want to hear from you!

About arenaflex

arenaflex is one of the leading retailers of jewelry and gemstones in the United States, with a proven 30-year history of excellence. We leverage an omni-digital strategy to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry-leading mobile-optimized e-commerce platform, and a robust social media presence. Our commitment to education and consumer satisfaction is reflected in our employment of numerous Graduate Gemologists and Accredited Jewelry Professionals.

Job Summary

As a Live Chat Agent, you'll play a critical role in providing exceptional customer experience and sales support to our customers through our online channels, JTV.com and JTV Go. You'll be responsible for engaging with customers, establishing and nurturing prospective customer relationships, and achieving sales goals. If you're a sales-driven individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide live chat support to customers on JTV.com and JTV Go, focusing on moving visitors past the point of browsing to engaging in sales dialogue

• Establish and nurture prospective customer relationships to achieve sales goals
• Organize, plan, and execute tele-sales activities to drive sales and revenue growth
• Provide both sales and customer experience support via live chat, ensuring a seamless and personalized experience for our customers
• Collaborate with the Chat team to achieve sales and customer satisfaction goals
• Stay up-to-date with product knowledge, industry trends, and company initiatives to provide expert advice and support to customers

Requirements

* Sales experience, preferably in a retail or e-commerce environment

• General computer knowledge and solid keyboarding skills
• Ability to communicate quickly and effectively via an online format
• High level of familiarity with JTV.com and our products
• Ability to speak articulately and credibly with leadership
• Strong analytical and judgment skills
• Ability to multi-task and prioritize tasks effectively
• Excellent written communication skills

Desired Skills

* Previous tele-sales experience

• Knowledge of jewelry and gemstones
• Previous live chat experience
• Familiarity with e-commerce platforms and customer relationship management (CRM) software

arenaflex Perks

* Outstanding employee benefit program with medical, dental, and vision coverage available

• 401(k) plan with company match
• Generous personal/vacation accrual policy
• Great employee discount program through local vendors
• Exceptional employee discount on arenaflex products
• 24-hour private Fitness Center for all arenaflex employees and their immediate family
• Our employee park features a Walking Trail, Frisbee Golf, Volleyball, and MORE!

Why Join arenaflex?

* Be part of a dynamic and growing company that's revolutionizing the way people shop for jewelry and gemstones

• Work with a talented team of professionals who are passionate about customer experience and sales
• Enjoy a comprehensive benefits package and competitive compensation
• Develop your skills and knowledge through ongoing training and professional development opportunities
• Contribute to a company that's committed to education, consumer satisfaction, and community involvement

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and customer experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify Employer

arenaflex is an E-Verify employer and participates in the E-Verify program. arenaflex participates in the Tennessee Drug-Free Workplace Program. Apply for this job