Experienced Customer Development Manager – Driving Volume, Revenue, and Customer Relationships through Proactive Account Management and Sales

Introduction to arenaflex

arenaflex is a leading organization dedicated to refreshing the world and making a difference. With a rich history spanning over 130 years, we have established ourselves as a pioneer in our industry. Our purpose is built on a foundation of inclusivity, growth, and continuous learning. We believe in fostering a culture that values curiosity, empowerment, inclusivity, and agility, and we are committed to making a positive impact on the lives of our customers, employees, and the communities we serve.

Job Description Summary

We are seeking an experienced Customer Development Manager to join our NAOU Sales Organization. As a key member of our team, you will be responsible for driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives. You will support and/or sell against a portfolio of accounts that require complex phone sales interactions and strong collaboration with assigned account teams. This role is an individual contributor, and you will be directly responsible for achieving individual performance metrics and account team metrics as assigned.

Key Responsibilities

• Complete proactive customer contacts via telephone to key decision-makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
• Conduct regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer.
• Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customers) to prioritize potential focus areas.
• Coordinate implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility to execute plans.
• Participate in contract negotiations/re-negotiations with customers and arenaflex to formalize agreements.
• Manage customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capture customer interactions through current CRM systems.
• Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
• Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
• Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within arenaflex.

Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's Degree required.
• 1+ years of frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem-solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality customer service.
• Strong verbal and written communication skills.
• Effective collaborating skills.
• Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
• Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience working in a fast-paced sales environment.
• Knowledge of sales principles and practices.
• Ability to work in a team environment and build strong relationships with colleagues and customers.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing circumstances and priorities.

Skills and Competencies

The following skills and competencies are required for success in this role:

• Communication: Ability to effectively communicate with customers, colleagues, and stakeholders.
• Cross-Functional Teamwork: Ability to work collaboratively with various teams and functions.
• Customer Contacts: Ability to build and maintain strong relationships with customers.
• Customer Interactions: Ability to handle complex customer interactions via telephone and in-person.
• Customer Relationships: Ability to develop and maintain long-term relationships with customers.
• Influencing: Ability to influence customers and stakeholders to achieve sales objectives.
• Organization: Ability to prioritize tasks and manage time effectively.
• Prioritization: Ability to prioritize tasks and focus on high-impact activities.
• Relationship Building: Ability to build and maintain strong relationships with customers and colleagues.
• Sales: Ability to sell complex products and services to customers.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Development Manager, you will have access to a range of training and development opportunities, including:

• Individual Development Plans: Work with your manager to create a personalized development plan that aligns with your career goals and objectives.
• Training and Development Programs: Participate in training programs designed to enhance your sales, communication, and leadership skills.
• Mentorship: Be paired with an experienced mentor who can provide guidance, support, and feedback.
• Career Advancement Opportunities: Explore opportunities for career advancement within arenaflex, including roles in sales, marketing, and leadership.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on a foundation of:

• Curiosity: We encourage employees to be curious and open to new ideas and perspectives.
• Empowerment: We empower employees to take ownership of their work and make decisions that align with our company values.
• Inclusivity: We foster an inclusive environment that values diversity and promotes equal opportunities for all employees.
• Agility: We are adaptable and responsive to changing circumstances and priorities.

Compensation, Perks, and Benefits

As a Customer Development Manager at arenaflex, you can expect a competitive compensation package, including:

• Base salary: $85,000 - $100,900 per year, depending on experience and location.
• Annual Incentive Reference Value Percentage: 7.5% of base salary.
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and employee assistance programs.
• Opportunities for career advancement and professional growth.
• Flexible work arrangements, including remote work options and flexible hours.

Conclusion

If you are a motivated and results-driven sales professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Development Manager position at arenaflex. As a member of our team, you will have the opportunity to make a real impact on our business and our customers, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity to join a dynamic and inclusive organization that values its employees and is committed to making a positive difference in the world.