Experienced Customer Service Representative – Sales and Customer Acquisition Specialist (Hybrid Role)

Introduction to arenaflex

Imagine being part of a global leader in communications and technology, where you get to redefine customer service and create meaningful connections with each customer. At arenaflex, we're pioneers in making connections and have been innovating for nearly 150 years. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. As a Customer Service Representative – Sales, you'll be the voice of arenaflex, introducing the latest technology, services, and offers to our customers and helping them stay connected to what matters most.

Job Overview

This hybrid position is based at our 221 Venture Way, Lafayette, LA, 70507 location, where you'll work in the center 3-4 days a week and remotely from home 1-2 days a week. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your daily and monthly sales goals will be a key focus, and you'll have the opportunity to earn up to $3000/monthly in additional commission if all sales goals are met.

Key Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment, resolving issues related to service, billing, payments, and collections.
• Explain bills and product features clearly, troubleshooting basic problems and seeking higher support if needed.
• Build customer confidence and loyalty by resolving issues and supporting various customer inquiries, including technical issues.
• Work a flexible 40-hour per week schedule, which may include nights and weekends, with paid training to ensure your success.

Essential Qualifications

To be successful in this role, you'll need:

• Unwavering customer focus, with a strong work ethic and adaptability in a fast-paced environment.
• Problem-solving skills, with attention to detail and the ability to resolve issues efficiently.
• Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer service, sales, or a related field, with a proven track record of meeting or exceeding sales goals.
• Technical skills, with knowledge of telecommunications or related technology.
• Experience working in a hybrid or remote environment, with the ability to work independently and as part of a team.

Skills and Competencies

To succeed in this role, you'll need:

• Strong interpersonal skills, with the ability to build rapport with customers and colleagues.
• Resilience and adaptability, with the ability to work in a fast-paced environment and handle multiple priorities.
• Technical skills, with the ability to learn and apply new technology and systems.
• Business acumen, with the ability to understand and apply sales principles and strategies.

Career Growth Opportunities

At arenaflex, we're committed to helping you grow and develop your career. You'll have access to training on the latest technology, devices, and our entire lineup of products, services, and promotions. With career possibilities that are limitless, you'll have the chance to round out your experience and take on new challenges.

Work Environment and Company Culture

At arenaflex, we're proud of our company culture, which is built on a foundation of innovation, inclusivity, and community. You'll be part of a team that's passionate about making connections and creating meaningful experiences for our customers. Our work environment is dynamic and fast-paced, with a focus on collaboration, creativity, and continuous learning.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with hourly rates ranging from $17.11 - $18.31 and up to $3000/monthly in additional commission if all sales goals are met. You'll also have access to a range of perks and benefits, including:

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet (and fiber where available), and home phone.
• Tuition reimbursement program, with paid time off and holidays.
• Medical/Dental/Vision coverage, 401(k) plan, and additional sick leave beyond what state and local law require.
• Disability Benefits (short term and long term), Life and Accidental Death Insurance, and Supplemental benefit programs.
• Extensive employee wellness programs and Employee Assistance Programs (EAP).

Conclusion

If you're passionate about customer service, sales, and technology, and you're looking for a career that offers limitless possibilities, we'd love to hear from you. As a Customer Service Representative – Sales at arenaflex, you'll be part of a team that's shaping the future of communications and technology. Apply today and take the first step towards an exciting and rewarding career!