Experienced Seasonal Ticket & Customer Service Representative – Summer Tour Support

At arenaflex, we're passionate about creating unforgettable experiences for our fans and customers. As a Seasonal Ticket & Customer Service Representative, you'll be part of our dynamic team that brings the excitement of live performances to millions of people across the country. If you're a motivated individual with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a nonprofit organization dedicated to the development of youth through the arts. As the premier organization for Marching Music's Major League, we showcase live performances and nationally broadcast events that entertain millions and foster artistic expression and educational growth. Our mission is to inspire and empower young people to reach their full potential through the arts.

Position Overview

As a Seasonal Ticket & Customer Service Representative, you'll travel to various locations nationwide from June through August, providing exceptional customer support at the box office and entry gates during arenaflex events. This role requires a motivated individual with strong customer service experience, ready to engage with attendees and assist with ticket sales. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and promoting the arenaflex brand.

Key Responsibilities

* Arrive promptly at designated box office locations to assist with preparation for ticket sales

• Facilitate event walk-up sales and respond to customer inquiries
• Assist customers in selecting the best seats within their preferred price range
• Troubleshoot mobile ticket access issues for customers
• Resolve customer conflicts with support from the On-site Ticket Office Manager
• Address customer concerns, requests, and complaints courteously and efficiently
• Maintain a positive attitude and a genuine interest in helping others
• Foster a customer-centric environment within the box office, prioritizing safety, quality, and sales promotion
• Perform additional duties as needed

Experience and Qualifications

* Previous customer service experience required; box office experience preferred

• Willingness to travel for 3-5 consecutive days
• Highly motivated self-starter with strong verbal communication skills
• Ability to work hands-on and engage with both customers and staff
• High school diploma required

Essential Skills and Competencies

* Excellent customer service skills with a focus on delivering exceptional experiences

• Strong verbal communication skills with the ability to engage with customers and staff
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving skills with the ability to troubleshoot mobile ticket access issues
• Ability to maintain a positive attitude and a genuine interest in helping others
• Strong teamwork and collaboration skills with the ability to work effectively with colleagues

Career Growth Opportunities and Learning Benefits

* Potential for growth to On-Site Ticket Office Manager

• Opportunities for professional development and training in customer service, ticket sales, and event management
• Exposure to the arenaflex brand and the opportunity to be part of a dynamic team that's passionate about delivering exceptional customer experiences

Work Environment and Company Culture

* arenaflex is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class

• arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees
• arenaflex offers a dynamic and fast-paced work environment with opportunities for professional growth and development

Compensation, Perks, and Benefits

* Compensation: $250 per event (before taxes)

• Travel and hotel expenses covered by arenaflex
• Four complimentary tickets to various arenaflex-operated events
• Potential for growth to On-Site Ticket Office Manager

How to Apply

If you're a motivated individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to become a Seasonal Ticket & Customer Service Representative and be part of our dynamic team that's passionate about creating unforgettable experiences for our fans and customers. Apply Job! Apply for this job