Experienced Customer Care Specialist – Remote Energy Services Representative

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote customer care team, you'll play a vital role in supporting our Energy Services division in North Carolina. If you're passionate about providing top-notch customer service, have a knack for building strong relationships, and thrive in a dynamic, fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a nationwide Energy Services company dedicated to helping our clients achieve their energy efficiency goals. With a strong presence in North Carolina and a commitment to innovation, we're always looking for talented individuals to join our team. As a remote customer care specialist, you'll be part of a collaborative and supportive team that's passionate about making a difference in the lives of our customers.

Job Summary

We're seeking an experienced Customer Care Specialist to join our remote team in North Carolina. As a key member of our customer care team, you'll be responsible for providing exceptional customer service, resolving customer inquiries and complaints, and promoting energy efficiency programs to our clients. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Care Specialist, you'll be responsible for:

• Answering incoming customer telephone calls and logging all calls in a timely and accurate manner
• Working across multiple programs and phone lines, with the ability to transfer calls as needed
• Promoting participation in energy efficiency programs that customers may qualify for
• Addressing and resolving customer inquiries, regarding products, services, billing, and other related matters
• Establishing and maintaining positive working relationships with customers by ensuring a high level of customer service
• Addressing and resolving customer complaints and making recommendations to resolve issues
• Making outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to qualifying customers
• Following up on customer calls not immediately resolved
• Providing accurate and timely information regarding the status of customers' applications and rebate checks
• Entering all required information into computerized systems to create and maintain the customer database
• Providing inside support to Program Manager, Energy Engineers, and Energy Advisors as needed
• Communicating with customers via alternative media, such as email and chat

Skills & Qualifications

To be successful in this role, you'll need:

• A High School diploma or equivalent
• An Associate's Degree is preferred
• 1-2 years of previous customer service experience
• Proficiency in English and Spanish is preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive customer information

Pay And Benefits

arenaflex offers a competitive salary range of $19.00 - $21.00 per hour, depending on experience. We also offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position, allowing you to work from the comfort of your own home. As a remote employee, you'll have access to all the tools and resources you need to succeed, including a state-of-the-art virtual workspace and regular virtual team meetings.

Application Deadline

Don't miss out on this exciting opportunity! Applications will be accepted until January 14, 2025.

About arenaflex

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, we encourage you to apply for this role.

How to Apply

If you're ready to take your customer care skills to the next level and join a team that's passionate about making a difference, click the link below to apply: Apply Now! Apply for this job