Experienced Customer Service Representative – Club Support Center
Join arenaflex, a leading membership warehouse club in the Eastern United States, as we continue to revolutionize the retail industry with our commitment to delivering unbeatable value and outstanding service to our members and communities. As an Experienced Customer Service Representative in our Club Support Center, you will play a vital role in supporting our members and communities, driving sales growth, and upholding the arenaflex brand promise.
About arenaflex
arenaflex is a dynamic and inclusive organization with a rich history of innovation and customer-centricity. With over 34,000 team members across 235+ clubs and eight distribution centers, we strive to create a collaborative and supportive work environment where all team members can learn, grow, and be their authentic selves. Our mission is to provide outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
Benefits of Working at arenaflex
* arenaflex pays weekly
- Eligible for free BJ's Inner Circle and Supplemental membership(s)
- Generous time off programs to support busy lifestyles
+ Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
- Benefit plans for your changing needs
+ Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
- 401(k) plan with company match (must be at least 18 years old)
Job Summary
As an Experienced Customer Service Representative, you will be responsible for executing Acquisition 365, renewing, upgrading, cross-selling My BJ's Perks, and providing excellent and efficient member service. You will also be responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Your primary goal will be to deliver service excellence through all points of contact, resolving and deescalating member concerns in a courteous and timely manner.
Key Responsibilities and Accountabilities
* Drives and promotes the arenaflex value proposition regarding acquisition, retention, perks, and the Member experience
- Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices
- Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
- Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status
- Resolves Member concerns in a courteous and timely manner
- Escalates issues to PIC and MOD when necessary
- Assists with BOPIC (Buy Online and Pick Up In Club) orders for members
- Maintains all club policies and procedures
- Performs other duties as assigned, including working in other departments as needed
Qualifications
* Prior front line/customer service or previous sales experience preferred
- Results driven with proven success in goal achievement
- Basic math skills preferred
- Computer proficiency preferred
Environmental Job Conditions
* Most of the time is spent frequently remaining in a stationary position on hard surfaces
- There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping
- Occasionally requires lifting objects up to 30 pounds
- May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance
- Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises
- There may be occasional contact with cleaning agents
Why Join arenaflex?
* Be part of a dynamic and inclusive organization with a rich history of innovation and customer-centricity
- Enjoy a collaborative and supportive work environment where all team members can learn, grow, and be their authentic selves
- Develop your skills and expertise in a fast-paced and ever-changing retail environment
- Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Be part of a team that is committed to delivering outstanding service and convenience to our members and communities
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. We look forward to hearing from you! Apply Now! Apply for this job