Experienced Contact Center Customer Service Representative – Inbound & Outbound Calls

At arenaflex, we're dedicated to connecting talented individuals with top clients across various industries. With a vast network of clients, including 99 of the Fortune 100 companies, and over 70,000 hiring managers relying on us annually, we're the perfect partner for your career growth. If you're looking for a career connection that drives your business forward, look no further than arenaflex.

Job Description

Contact Center Customer Service Representative – Inbound & Outbound Calls

arenaflex is currently seeking an experienced Contact Center Customer Service Representative – Inbound & Outbound Calls to join our team in Irving, TX. As a key member of our contact center team, you will be responsible for handling incoming calls, orders, inquiries, complaints, and more. You will also place outbound calls regarding account status, complaints, account collection, and direct calls for further problem resolution when necessary.

Additional Responsibilities:

* Work significant overtime hours during times of heavy claims

• Collaborate with the team to resolve customer issues efficiently and effectively
• Utilize strong communication and problem-solving skills to de-escalate customer complaints
• Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers
• Participate in ongoing training and development to improve customer service skills and stay ahead of industry trends

Key Responsibilities:

* Handle incoming calls, orders, inquiries, complaints, and other customer interactions in a professional and courteous manner

• Place outbound calls regarding account status, complaints, account collection, and direct calls for further problem resolution when necessary
• Direct calls for further problem resolution, if necessary
• Work with the team to resolve customer issues efficiently and effectively
• Utilize strong communication and problem-solving skills to de-escalate customer complaints
• Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers
• Participate in ongoing training and development to improve customer service skills and stay ahead of industry trends

Job Requirements:

* Good customer service skills and attention to detail

• Ability to work 6-7 days per week, including evenings and weekends, for catastrophic events
• High School Diploma or equivalent
• 1-2 years of experience in a contact center or customer service role
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple calls simultaneously
• Proficiency in using computer software and technology to manage customer interactions

Why arenaflex?

At arenaflex, we're committed to providing our employees with the best possible work experience. Our clients include 99 of the Fortune 100 companies, and more than 70,000 hiring managers rely on us annually to access the best talent to drive their business forward. If you're looking for a career connection that drives your business forward, look no further than arenaflex. As an arenaflex employee, you'll have access to numerous perks, including:

• arenaflex-sponsored Affordable Care Act health care coverage available for eligible employees
• Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*

* Service bonus plan

• Holiday pay plan
• Weekly electronic pay options
• Free online training campus available
• Exclusive online employee community
• Employee assistance program (EAP) available at no cost
• Corporate discounts
• Transportation spending accounts

Career Growth Opportunities:

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs to help you improve your skills and stay ahead of industry trends. Whether you're looking to move into a leadership role or develop your expertise in a specific area, we're here to support you.

Work Environment and Company Culture:

Our contact center is a fast-paced and dynamic environment where you'll have the opportunity to work with a talented team of customer service professionals. We're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including a base salary, bonuses, and benefits. Our benefits package includes:

• arenaflex-sponsored Affordable Care Act health care coverage available for eligible employees
• Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*

* Service bonus plan

• Holiday pay plan
• Weekly electronic pay options
• Free online training campus available
• Exclusive online employee community
• Employee assistance program (EAP) available at no cost
• Corporate discounts
• Transportation spending accounts

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please contact Pradeep Kumar at 727-378-1165 to learn more about this opportunity and to apply. Apply Now! Apply for this job