Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we're committed to providing our customers with a distinctive and delightful experience. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in delivering exceptional patient care and service excellence in our pharmacies. If you're passionate about delivering outstanding customer experiences and have a strong desire to grow your career in the healthcare industry, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of our customers and patients. Our pharmacies are committed to providing high-quality products and services, and our team members are the driving force behind our success. As a Pharmacy Customer Service Associate, you'll be part of a dynamic team that's passionate about delivering exceptional patient care and service excellence.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, your key responsibilities will include:

Customer Experience

+ Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations

+ Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well merchandised, take inventory, and maintain records.

Pharmacy Support

+ Assist pharmacists in scheduling and maintaining workflow. + Use pharmacy systems to enter patient and drug information, ensuring information is entered correctly. + Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs. + Verify medicine is correct and check for possible interactions. + Report prescription errors to the pharmacist on duty and adhere to Company policies and procedures.

Inventory Management

+ Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. + Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.

Store Maintenance

+ Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. + Complete resets and revisions as directed. + Assist with separation of food items and product placement as specified by policies/procedures.

Additional Responsibilities

+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. + Assume web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store). + Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.

Essential Qualifications

To be successful in this role, you'll need:

• Education: High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred.
• Experience: 1-2 years of experience in a pharmacy or retail environment; experience with pharmacy systems and equipment preferred.
• Skills: Excellent customer service skills; strong communication and interpersonal skills; ability to work in a fast-paced environment; basic math skills and accuracy with cash handling.
• Certifications: PTCB certification or state required certification/registration; continuing education credits in healthcare and pharmacy.

Preferred Qualifications

* Experience: 2-3 years of experience in a pharmacy or retail environment; experience with pharmacy systems and equipment preferred.

• Skills: Strong knowledge of pharmacy operations and procedures; experience with inventory management and control; ability to work independently and as part of a team.
• Certifications: Continuing education credits in healthcare and pharmacy; experience with pharmacy software and systems.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Customer Service: Deliver exceptional customer experiences; resolve customer issues and answer questions.
• Communication: Strong communication and interpersonal skills; ability to work with customers, patients, and team members.
• Problem-Solving: Ability to analyze problems and provide solutions; strong critical thinking skills.
• Time Management: Ability to work in a fast-paced environment; prioritize tasks and manage time effectively.
• Teamwork: Ability to work independently and as part of a team; strong collaboration and communication skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow their careers and develop their skills. As a Pharmacy Customer Service Associate, you'll have opportunities to:

• Develop your skills: Participate in ongoing training and development programs to improve your skills and knowledge in pharmacy operations and procedures.
• Advance your career: Opportunities for advancement to leadership roles or specialized positions in pharmacy operations.
• Continuing education: Access to continuing education credits in healthcare and pharmacy to stay up-to-date with the latest developments and trends.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a Pharmacy Customer Service Associate, you'll be part of a dynamic team that's passionate about delivering exceptional patient care and service excellence.

• Work environment: Fast-paced and dynamic environment; opportunities to work with a diverse range of customers and patients.
• Company culture: Collaborative and supportive work environment; opportunities for growth and development.
• Benefits: Competitive compensation and benefits package; opportunities for advancement and career growth.

Compensation, Perks, and Benefits

As a Pharmacy Customer Service Associate, you'll receive:

• Competitive compensation: Competitive hourly rate and benefits package.
• Opportunities for advancement: Opportunities for advancement to leadership roles or specialized positions in pharmacy operations.
• Continuing education: Access to continuing education credits in healthcare and pharmacy to stay up-to-date with the latest developments and trends.
• Work-life balance: Opportunities for work-life balance and flexibility.

Conclusion

If you're passionate about delivering exceptional patient care and service excellence, and have a strong desire to grow your career in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you'll have the opportunity to develop your skills, advance your career, and make a positive impact on the lives of our customers and patients. Apply now to join our dynamic team and start your career journey with arenaflex! Apply for this job