Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users, and helping us achieve our goal of delivering exceptional customer experiences.
About arenaflex
arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to thrive in an ever-changing digital landscape. Our team is passionate about harnessing the power of technology to drive positive change, and we're committed to creating a work environment that's inclusive, collaborative, and inspiring.
Job Summary
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing critical assistance to our users, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we'd love to hear from you.
Responsibilities
As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:
- Providing Tier I support and customer assistance for our myColorado mobile application
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and methods
- Employing Incident Management procedures to enter tickets into the required tracking system
- Collaborating with our development team to identify and resolve issues
- Providing exceptional customer service and support to our users
- Staying up-to-date with the latest technology trends and developments
Minimum Qualifications
To be considered for this role, you'll need to meet the following minimum qualifications:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
- OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
Substitutions
We understand that everyone's background and experience are unique, and we're open to considering substitutions for the required education and experience. If you have:
- Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
- Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
- Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
While not required, we're particularly interested in candidates with:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Apple and Google Play Store experience
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
What We Offer
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
- Access to the latest technology and tools
- Recognition and rewards for outstanding performance
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, collaborative, and inspiring. Our team is passionate about technology, and we're dedicated to delivering exceptional customer experiences. We believe in:
- Empowering our employees to take ownership of their work and make a meaningful impact
- Fostering a culture of innovation, creativity, and continuous learning
- Encouraging open communication, collaboration, and teamwork
- Recognizing and rewarding outstanding performance and contributions
- Providing opportunities for career growth and professional development
How to Apply
If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, collaborative, and inspiring, and we're dedicated to delivering exceptional customer experiences.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you! [insert contact information]
Apply Now
Ready to take the next step in your career? Apply now to become a Service Desk Specialist/Live Chat Agent at arenaflex! Apply for this job