Experienced Licensed Pharmacy Technician & Customer Relations Specialist – Work From Home (Nationwide)
Are you a licensed pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's team of dedicated professionals as a Licensed Pharmacy Technician & Customer Relations Specialist. In this exciting role, you'll have the opportunity to work from home, supporting arenaflex's retail pharmacy stores and customer relations team.
About arenaflex
arenaflex is a leading healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals like you to help us achieve this goal. At arenaflex, we believe that our employees are the key to our success, and we're dedicated to creating a culture that is inclusive, supportive, and empowering.
Our Heart At Work Behaviors
Our Heart At Work Behaviors are the foundation of our culture and guide our actions every day. These behaviors are:
- Customer Obsessed: We put our customers at the heart of everything we do.
- Collaborative: We work together to achieve our goals and support each other in our roles.
- Innovative: We're always looking for new and better ways to do things.
- Accountable: We take ownership of our actions and their impact on our customers and colleagues.
- Respectful: We treat each other with respect and dignity, regardless of our role or position.
Job Summary
As a Licensed Pharmacy Technician & Customer Relations Specialist, you'll be responsible for providing exceptional customer service to arenaflex's pharmacy customers through our 1-800-SHOP-CVS line. You'll work from home, using your excellent communication and problem-solving skills to resolve customer concerns and provide solutions to their needs. You'll also partner with field management, category managers, and other departments to resolve customer issues and improve our services.
Responsibilities
* Respond to customer calls, emails, and letters in a timely and professional manner.
- Provide exceptional customer service, resolving customer concerns and providing solutions to their needs.
- Collaborate with field management, category managers, and other departments to resolve customer issues and improve our services.
- Use your problem-solving skills to resolve complex customer issues and provide creative solutions.
- Maintain accurate records and reports of customer interactions and issues.
- Participate in ongoing training and development to improve your skills and knowledge.
Requirements
* Licensed pharmacy technician in good standing in the state of residence.
- Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance.
- 1+ years of experience in a customer service environment.
- Proficient to advanced PC skills, including MS Windows-based applications.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
Preferred Qualifications
* Call center experience with a focus on excellence in service delivery.
- Bilingual Spanish.
Education
* Verifiable High School diploma, GED or equivalent experience.
Pay Range
The typical pay range for this role is $17.00 - $31.30 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you'll enjoy a range of benefits, including:
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Employee Stock Purchase Plan.
- Fully-paid term life insurance plan.
- Short-term and long-term disability benefits.
- Well-being programs.
- Education assistance.
- Free development courses.
- CVS store discount.
- Discount programs with participating partners.
- Paid Time Off (PTO) or vacation pay.
- Paid holidays throughout the calendar year.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Now!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, supportive, and empowering for all employees. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job