Experienced LiveChat Agent – Marketing
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a LiveChat Agent – Marketing, you'll be at the forefront of this movement, playing a vital role in shaping the future of our digital communication strategy. Join our dynamic team and become an integral part of a collaborative environment that values innovation, creativity, and customer-centricity.
About arenaflex
arenaflex is a leading provider of modular buildings and remote and temporary workforce housing solutions, as well as a digital marketplace for business-to-business crew travel management. Our commitment to delivering differentiated solutions has earned us a reputation as a trusted partner in the industry. We believe that every customer and project is unique, and we strive to tailor a combination of products and services that deliver an enhanced outcome. Our guiding principle, "Create a Better Way," inspires us to push boundaries and challenge the status quo.
Our Culture
At arenaflex, we're not just building buildings – we're building a community. Our values-driven culture is built on a foundation of collaboration, safety, and accountability. We believe that a clear strategic vision, measurable objectives, and disciplined decision-making lead to successful outcomes. Our team is comprised of the best and brightest in the industry, and we're committed to creating an environment where everyone can thrive. We offer ample opportunities for growth and development, and we're passionate about supporting our employees as they pursue their interests and passions.
The Role
We're seeking a highly motivated and customer-centric LiveChat Agent – Marketing to join our MSS Marketing team. As a key member of our digital communication team, you'll be responsible for connecting with website visitors through live chat, validating and prequalifying leads, and collaborating with our sales team to drive business growth. This is an exciting opportunity to join a dynamic team and make a direct impact on the business.
Key Responsibilities
* Real-time live chat with customers who are visiting our websites
- Enter marketing qualified leads into Salesforce.com
- Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
- Become an expert in the live chat platform
- Develop a deep understanding of our products and services
- Stay informed on arenaflex's product features, promotions, and FAQs
- Create canned responses and enhance tagging system in live chat platform
- Enhance training and best practices documentation
- Develop and communicate ideas for improvement in our customer journey
- Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
- Collaborate with sales team and key marketing team members, related to leads and live chat
- Perform other assigned tasks
Qualifications
* Commercial modular construction industry experience preferred
- Live chat, B2B Telemarketing or sales experience is preferred
- Salesforce.com experience preferred
- Excellent verbal and written communication skills
- Keen ability to multitask and prioritize
- Organized with attention to detail
- Customer service oriented
- Empathy and patience in dealing with various customer inquiries
- Self-motivated and self-starter with strong work ethic and integrity
- Tactful and inquisitive
- Proficient in MS Office
- Minimum accurate typing speed of 50 wpm
- Must comply with all company employment policies
- Travel requirement will be limited, but may be up to 10%
Compensation and Benefits
* Base salary commensurate with experience and industry standards
- Full benefit package including health plan, 401K, paid vacation, education reimbursement
- Opportunity to work from home with a preference for candidates located near one of our branch offices in Calgary, Alberta or Dallas-Fort Worth, Texas
Why Join arenaflex?
* Be part of a dynamic team that's shaping the future of digital communication
- Enjoy a collaborative and inclusive work environment that values innovation and creativity
- Develop your skills and expertise in a rapidly evolving industry
- Make a direct impact on the business and drive growth through your contributions
- Enjoy a comprehensive benefits package and competitive compensation
- Pursue your interests and passions with support and resources from our team
How to Apply
If you're a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. Apply for this job