Experienced Customer Service Representative – National Campaigns Unit – FULLY REMOTE
Job Summary:
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's National Campaigns Unit as a Customer Service Representative. In this role, you will play a critical part in providing shareholder communications for public companies, helping to shape the future of the industry. With a fully remote work arrangement, you'll enjoy the flexibility to work from anywhere, while still being part of a collaborative and supportive team.
About arenaflex:
arenaflex is a leading provider of Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a partner in transformation, we help clients activate ideas and solutions to take advantage of a new world of opportunity. Our commitment to innovation, excellence, and customer satisfaction has earned us a reputation as a trusted industry leader.
Job Description:
As a Customer Service Representative on arenaflex's National Campaigns Unit, you will be responsible for providing exceptional customer service to shareholders, responding to inbound, outbound, and email inquiries, and helping to shape the narrative around contested proxy meetings. Your primary goal will be to educate investors about the importance of supporting management's vision and to provide accurate information about voting procedures.
Key Responsibilities:
* Respond to inbound, outbound, and email inquiries from shareholders, providing accurate and timely information about contested proxy meetings and voting procedures.
- Develop and deliver persuasive messaging to investors, highlighting the benefits of supporting management's vision and the risks of opposing it.
- Collaborate with internal stakeholders to stay up-to-date on the latest developments and to ensure that messaging is consistent and effective.
- Utilize critical thinking and problem-solving skills to address complex customer inquiries and concerns.
- Maintain accurate records of customer interactions, including notes, emails, and phone calls.
- Participate in regular training and coaching sessions to enhance skills and knowledge.
Essential Qualifications:
* High School Diploma or GED required
- 6-7 months of call center, customer service experience
- Good speaking voice and ability to communicate effectively with customers
- Ability to read and correct grammar/English speaking
- Strong problem-solving and critical thinking skills
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and organizational skills
Preferred Qualifications:
* Experience working in a similar role, such as a customer service representative or account manager
- Knowledge of the financial industry and contested proxy meetings
- Experience with data entry and customer relationship management software
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
Equipment Requirements:
* Windows 10 or 11 (no Lenex, Chrome, MAC, etc.)
- USB headsets (no wireless)
- Dual monitors (benefited, but not required)
- Ability to come off mute when called on and participate in chat when asked to complete a task
- Internet Speed: 50 download/ 10 upload
Pay and Benefits:
* Pay range: $20.00 - $20.00 per hour
- Medical, dental, and vision benefits
- Critical Illness, Accident, and Hospital benefits
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
This is a fully remote position, allowing you to work from anywhere while still being part of a collaborative and supportive team.
Application Deadline:
This position will be accepting applications until December 25, 2024.
About arenaflex:
arenaflex is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We look forward to hearing from you! Apply for this job