Experienced Licensed Customer Service Representative – Insurance Policy Support
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of customer experience (CX) solutions, we're seeking a highly motivated and compassionate Licensed Customer Service Representative to join our team. In this role, you'll play a vital part in supporting our clients' customers with their insurance policies, providing top-notch service, and helping them navigate any questions or concerns they may have.
About arenaflex
arenaflex is a global leader in the CX industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Key Responsibilities
As a Licensed Customer Service Representative, you'll be responsible for:
- Receiving, reviewing, and processing calls regarding customers' insurance policies
- Assisting customers with questions regarding policy coverage, billing, or policy modifications
- Providing exceptional customer service, demonstrating compassion, and resolving issues in a timely and professional manner
- Working independently and as part of a team to achieve sales and customer satisfaction goals
- Maintaining accurate records and documentation of customer interactions
- Participating in ongoing training and development to enhance skills and knowledge
Key Personality Traits
To succeed in this role, you'll need to possess:
- High service-aptitude with a personal drive to serve and display compassion
- Fondness of organization, order, and process
- Natural ability to manage emotions and show resiliency during stressful situations
Core Competencies
* Customer Service Aptitude
- Reliability
- Empathy
- Critical Thinking
Skills, Knowledge, & Abilities
* Professional customer service aptitude
- Basic conflict resolution skills
- Effective verbal and written communication
- Active listening skills
- Demonstrated ability to multitask
- Ability to navigate system tools to search for answers and information
- Demonstrated ability to utilize computer systems/data systems
- Ability to solve complex situations with limited information
- Questioning and deductive reasoning skills
- Ability to work in teams or independently
Benefits
* Competitive hourly rate: $15-$19/hour
- Expected hours: No less than 40 per week
- 401(k) plan with company matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home opportunities
- Weekends as needed
- Bonus opportunities
Requirements
* Must be at least 18 years of age
- Must have a high school diploma or GED equivalent
- Preferred 6 months to 1 year of relevant work experience
- Must have open availability during hours of operation
- Professional customer service aptitude
- Basic conflict resolution skills
At-Home Requirements
* arenaflex will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam
- Candidate should guarantee high internet speed and ability to hardwire (Download: 5 Mbps and Upload: 5 Mbps)
- Self-accountability and ownership
- Self-motivated
- Quiet and distraction-free work environment
- Cannot be the primary caregiver during training or working hours
- Must be comfortable with being on web camera during training and production
- Candidates are required to use their own devices during the first week (pre-licensing). Any type of computer or tablet is allowed with the exception of Kindle Fire Tablets. Cell phones are NOT allowed.
Military Friendly
arenaflex is a 2023 Military Friendly Employer. We're proud partners of Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce.
EEO
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state, or local law.
How to Apply
If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. Apply for this job