Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex

At arenaflex, we pride ourselves on being a leader in the human services field, developing innovative solutions for complex operations. As a family-owned and operated business with over 50 years of experience, we consider our employees and clients an extended family. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance, making us an ideal place for career growth and achievement.

Overview of the Role

As a Customer Service Representative at arenaflex, you will be part of our 24-hour/7-day call center facility, receiving and responding to inbound calls from clients in accordance with Standard Operating Procedures and contractual obligations. You will be responsible for categorizing calls, maintaining a general understanding of policies and procedures, and possessing strong oral and written communication skills. This is a fully virtual opportunity with virtual interviews, online self-paced training, and work-from-home flexibility.

Key Responsibilities

- Receive and respond to inbound calls from clients, ranging from 100 to 150 calls per day, in accordance with Standard Operating Procedures and contractual obligations. - Categorize all calls received in one of the categories provided. - Maintain a general understanding of policies and procedures. - Possess strong oral and written communication skills. - Knowledgeable in modern office practices, procedures, and equipment. - Exhibit excellent interpersonal skills using tact, patience, and courtesy. - Utilize email, phone, and chat as primary communication methods.

Work Environment and Schedule

- This is a fully virtual opportunity with virtual interviews, online self-paced training, and work-from-home flexibility. - This is a permanent work-from-home position. - The rate of pay is $14/hr, with shift differential and paid bi-weekly. - We are looking for 2nd shift hours (10 am EST to 9 pm EST), which might require nights and weekend hours. Set schedules. - We offer a competitive compensation package, including Medical, Dental, Vision, and 401(k) after your first 30 days with us. - Paid Time Off (PTO) accrual on your first day! - Referral Program and internal promotion opportunities.

Required Experience and Skills

- High School Diploma or equivalent required. - At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties. - Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad. - Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process. - Basic knowledge of Microsoft Office. - Quiet and distraction-free place in your home to work at a desk/table. - Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots). - Smartphone with Android OS or iPhone for user authentication. - Personal headset (optional).

Pre-Employment Assessments

In order to qualify for this Virtual / Remote Work from Home position, you will need to complete 2 Prevue assessments, which will be emailed to you at the completion of your application submission. If you do not receive those assessments, please reach out to Salena Kniesly at [email protected] for assistance.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

How to Apply

If you are a motivated and customer-focused individual looking for a meaningful and fulfilling career, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and complete the Prevue assessments.

Compensation and Benefits

- Competitive hourly rate of $14/hr, with shift differential and paid bi-weekly. - Comprehensive benefits package, including Medical, Dental, Vision, and 401(k) after your first 30 days with us. - Paid Time Off (PTO) accrual on your first day! - Referral Program and internal promotion opportunities.

Why Join arenaflex?

- Work-from-home flexibility with virtual interviews, online self-paced training, and set schedules. - Competitive compensation package and comprehensive benefits. - Opportunities for career growth and achievement in a dynamic and innovative industry. - Collaborative and supportive work environment with a strong emphasis on work-life balance. - Chance to make a meaningful difference in the lives of our clients and their families. Don't miss this opportunity to join our team and start your career with arenaflex today! Apply for this job