Experienced Customer Service Representative – Online Payments Support

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global and fast-growing technology company, we're committed to delivering innovative omnichannel payment solutions that make a real difference in people's lives. Our team is made up of ambitious, caring, and entrepreneurial individuals who work together every day to overcome any challenge. We're looking for a talented Customer Service Representative to join our Pay department (Online Payments) and provide day-to-day support to our clients.

About arenaflex

arenaflex is a publicly listed technology company that's been making waves in the industry since 1999. Our goal is to help our customers provide the best possible experience to their end-users, and we're passionate about delivering innovative solutions that make a real impact. From receiving SMS or WhatsApp messages to buying tickets for events or festivals, our products are used by millions of people around the world. Our company philosophy has remained the same since we first began: "Do what you love, do what you're good at, and contribute."

Job Summary

As a Customer Service Representative, you'll be responsible for providing day-to-day support to our clients, ensuring they get the best possible payment solution performance. You'll work closely with our clients to onboard new customers, deal with orders, and provide 1st line support on a daily basis. If you're a strong communicator, excellent listener, and positively minded individual with a passion for delivering exceptional customer service, we want to hear from you!

Key Responsibilities

* Administer the onboarding process for new clients, ensuring a smooth and efficient experience

• Provide 1st line support to clients on a daily basis, resolving technical issues and answering questions
• Support a portfolio of customers across a range of different branches, prioritizing and delegating tasks as needed
• Proactively share customer feedback to inform the development of our platform
• Provide solutions to customer complaints/issues in a timely and professional manner
• Maintain a daily helicopter view of onboarding needs and actions
• Document all client information thoroughly in our CRM system

Essential Qualifications

* Strong communication skills, with the ability to communicate effectively with clients, partners, and colleagues

• Excellent professional command of both English and Dutch language
• Excellent listening skills, with the ability to understand and respond to customer needs
• Positively minded and stress-resilient, with the ability to work in a fast-paced environment
• Well-organized, with the ability to prioritize work effectively and meet deadlines
• Strong analytical skills, with the ability to identify and resolve technical issues

Preferred Qualifications

* Experience in a customer-facing role, preferably in the payments industry

• Knowledge of CRM systems and customer support software
• Experience working in a team environment, with the ability to collaborate with colleagues
• Strong problem-solving skills, with the ability to think critically and creatively

Young Professional Program (Traineeship)

As a Customer Service Representative, you'll have the opportunity to join our Young Professional Program (YPP), a traineeship program designed to help you develop your skills and capabilities. As a YPP-participant, you'll engage in monthly training sessions, collaborating with a diverse group of talented individuals from all departments at arenaflex. This program provides invaluable networking opportunities and a chance to kickstart your career.

Benefits of Working at arenaflex

* Join a global, inspirational, high-tech, and highly dynamic environment

• Participate in our 3-day Global Onboarding program, which includes a deep dive into our culture and fun activities
• Enjoy healthy lunch for everyone, every day
• Benefit from shuttle mobility cards and company cars to ensure easy transportation
• Receive a pension plan of 8% of your monthly salary
• Enjoy 25 holidays per year, with the option to purchase an additional 10 days annually
• Participate in our Employee Share Purchase Program, which offers a discount on purchasing company shares
• Access internal and external training courses, such as Udemy and the CM Academy
• Attend different types of Meet-Ups with external speakers to promote knowledge sharing
• Enjoy a wide range of social events, including weekly drinks in our CM bar, board game nights, karaoke party, quarterly events, vitality week, ski trip, wine tasting, and more

Company Culture

At arenaflex, we're open, humble, and welcoming to everyone, regardless of age, culture, background, gender, or religion. We believe in creating a workplace where everyone feels valued and supported, and we're committed to promoting diversity and inclusion.

How to Apply

If you're ready to join the arenaflex team and start a journey of personal and professional growth, don't hesitate to apply now! Apply for this job