Experienced Licensed Pharmacy Technician & Customer Relations Specialist – Work From Home (Nationwide)
Are you a licensed pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's team of dedicated professionals as a Licensed Pharmacy Technician & Customer Relations Specialist. In this exciting role, you will play a vital part in supporting arenaflex's Customer Relations and retail pharmacy stores, providing top-notch service to our valued pharmacy customers.
About arenaflex
At arenaflex, we're committed to bringing our heart to every moment of your health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We believe that how we deliver our services is just as important as what we deliver, and our Heart At Work Behaviors support this purpose. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
Job Summary
As a Licensed Pharmacy Technician & Customer Relations Specialist, you will be responsible for responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of arenaflex's purpose and values. You will serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers. Your excellent communication skills will be essential in reviewing and processing incoming phone calls, emails, and letters, as well as responding to customers either on the phone or via written communications.
Key Responsibilities
* Respond to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of arenaflex's purpose and values
- Serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers
- Review and process incoming phone calls, emails, and letters, as well as respond to customers either on the phone or via written communications
- Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner
- Provide customer service upholding arenaflex's goals of delivery through the execution of our Heart At Work Behaviors
Essential Qualifications
* Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance
- Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date
- 1+ years of experience in a Customer Service environment
- Proficient to advanced PC skills required including MS Windows-based applications
Preferred Qualifications
* Call Center experience is highly desired with a focus on excellence in service delivery
- Bilingual Spanish
Education
* Verifiable High School diploma, GED or equivalent experience
Compensation & Benefits
* Position pay rate is $17.00 per hour to start, with an earning potential of up to $31.30 per hour
- Comprehensive benefits package, including medical, dental, and vision benefits
- Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
- Fully-paid term life insurance plan to eligible employees, as well as short-term and long-term disability benefits
- Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we invite you to join our team.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our available benefits. We look forward to hearing from you! Apply Job! Apply for this job