Experienced Part-Time Outlet Customer Service Associate – Flexible Westchester, FL (arenaflex Outlet)

At arenaflex, we're committed to delivering an exceptional customer experience that sets us apart from the competition. As an experienced Part-Time Outlet Customer Service Associate, you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're passionate about providing outstanding customer service, working in a fast-paced environment, and contributing to a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading home improvement retailer with a rich history of innovation and customer satisfaction. Our commitment to providing top-notch products, services, and experiences has earned us a loyal customer base and a reputation as a trusted partner in the industry. As a Part-Time Outlet Customer Service Associate, you'll be part of a team that's dedicated to delivering exceptional customer experiences and driving business growth.

Key Responsibilities

As a Part-Time Outlet Customer Service Associate, you'll be responsible for:

• Providing SMART customer service at all times through the daily execution of arenaflex Outlet's customer service standards
• Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
• Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
• Writing customer contracts and invoices for equipment rental
• Cross-functionally training in other areas of the Outlet to help deliver the best customer service
• Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
• In-stock: using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
• Preparing merchandise in department of responsibility based on customer requirements/specifications
• Clean and Safe Stores: monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm
• Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection
• Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
• Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
• Assisting Pro customers to find product by walking the customer to the correct aisle and bay
• Assisting Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
• Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Using the SMART phone and sales terminal to enroll customers into these beneficial programs
• Using the point-of-sale terminals to process walk up, phone, email, and online orders. Calling vendors to verify product availability and cost as needed
• Completing freight and merchandising fulfillments, physically moving stock as it is delivered, scheduling shipments when necessary, and checking the quality and accuracy of orders
• Processing returns to the Distribution Centers and appropriately disposing/returning items
• Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
• Inspecting merchandise prior to loading and delivery, preparing merchandise and loads for delivery, supporting planned delivery routes, verifying invoices against items loaded, and assisting with product connections or returns
• Inspecting and cleaning interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
• Keeping staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixing equipment and facilities, and performing preventative maintenance

Essential Qualifications

* High school diploma or equivalent required

• 1-2 years of customer service experience in a retail or similar environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills
• Ability to lift up to 50 pounds and stand for long periods
• Availability to work a flexible schedule, including weekends and holidays

Preferred Qualifications

* 2+ years of customer service experience in a retail or similar environment

• Experience working in a home improvement or hardware store
• Knowledge of arenaflex products and services
• Basic computer skills and familiarity with point-of-sale systems
• Ability to learn and operate various store equipment and systems

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills
• Ability to lift up to 50 pounds and stand for long periods
• Basic computer skills and familiarity with point-of-sale systems
• Ability to learn and operate various store equipment and systems

Career Growth Opportunities and Learning Benefits

As a Part-Time Outlet Customer Service Associate, you'll have opportunities to:

• Develop your customer service skills and knowledge of arenaflex products and services
• Work in a dynamic and fast-paced environment with a team of experienced professionals
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and contribute to the growth and success of the team
• Pursue opportunities for advancement and career growth within arenaflex

Work Environment and Company Culture

arenaflex is committed to providing a safe and inclusive work environment that values diversity, equity, and inclusion. As a Part-Time Outlet Customer Service Associate, you'll be part of a team that's dedicated to delivering exceptional customer experiences and driving business growth. You'll have the opportunity to work in a dynamic and fast-paced environment with a team of experienced professionals who share your passion for customer service and excellence.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for advancement and career growth
• Ongoing training and development programs
• A safe and inclusive work environment
• A dynamic and fast-paced work environment with a team of experienced professionals
• Opportunities to develop your customer service skills and knowledge of arenaflex products and services

How to Apply

If you're passionate about providing outstanding customer service and working in a dynamic and fast-paced environment, we want to hear from you! Apply now to become a Part-Time Outlet Customer Service Associate at arenaflex Outlet in Westchester, FL. Apply for this job