Experienced Call Center Representative – Data Entry and Patient Enrollment

Join arenaflex, a leading healthcare and retail organization, in revolutionizing the way we deliver patient care and services. As an Experienced Call Center Representative, you will play a vital role in our mission to make a positive impact on people's lives through better health.

About arenaflex

arenaflex is a leading healthcare and retail organization, committed to making a difference in the lives of our customers and patients. With a legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the United States, with over 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands. Our mission is to make a positive impact on people's lives through better health, and we are proud to be a local healthcare objective serving almost 10 million customers every day.

Job Summary

We are seeking an Experienced Call Center Representative to join our team in Orlando, USA. As a key member of our customer service team, you will be responsible for providing exceptional patient care and services, while ensuring compliance with state and government guidelines. You will work under direct management, handling high-volume customer calls, and utilizing our pharmacy systems to gather patient and medication data.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into our suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to gather missing medication data, and decipher clinical truncations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone decisions to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those in different areas.
• Identify and convey issues to senior-level staff as suitable.

Essential Qualifications

* High school certificate or GED.

• Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browser skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate written and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment.

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
• Experience providing customer care to internal and external clients, including fulfilling quality standards for services, and assessment of customer satisfaction.
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35/hour.

• Opportunity to work in a dynamic and fast-paced environment.
• Comprehensive training and development programs to enhance your skills and knowledge.
• Collaborative and supportive team environment.
• Flexible work arrangements, including remote work options.
• Opportunities for career growth and advancement.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job