Job Title: Experienced Healthcare Customer Service Expert - Phone Intake Representative for arenaflex
Job Description:
About arenaflex
At arenaflex, we are a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and experiences. Our team of passionate professionals is committed to making a positive impact on the lives of our patients and their families. As a Healthcare Customer Service Expert, you will be an integral part of our team, serving as the first point of contact for patients seeking home healthcare services.Job Summary
We are seeking an experienced and compassionate Healthcare Customer Service Expert to join our remote high-volume call center team. As a key member of our team, you will be responsible for providing exceptional customer service to patients, providers, and referral sources through phone interactions. Your primary focus will be on collecting clinical and demographic information, entering it into our CareCentrix portal, and ensuring a seamless experience for our patients.Responsibilities
As a Healthcare Customer Service Expert, your key responsibilities will include:- Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources
- Collecting clinical and demographic information and entering it into our CareCentrix portal
- Providing exceptional customer service, demonstrating empathy and patience in dealing with difficult callers or complex requests
- Complying with all arenaflex policies, including HIPAA/PHI
- Meeting/exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
- Working collaboratively with the team to achieve shared goals and objectives
Qualifications
To be successful in this role, you will need to possess the following qualifications:- High School Diploma or GED
- Minimum 2 years of customer service experience in a call center environment
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Search Engine abilities (for example: using the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
- Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams
Internet Requirements
To ensure a stable and secure connection, you will need to meet the following internet requirements:- Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable connection required
- DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
- While working, required to hardwire with an ethernet cable
What We Offer
As a valued member of our team, you can expect:- Starting pay of $17.50/hour + Monthly Incentive Bonus Opportunity
- Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
- Advancement Opportunities, professional skills training, and tuition reimbursement
- Walgreens Discount - receive up to 25% off eligible items
- Great culture with a sense of community
Career Growth Opportunities
At arenaflex, we are committed to helping our employees grow and develop their careers. As a Healthcare Customer Service Expert, you will have opportunities to:- Develop your skills and knowledge in customer service, healthcare, and medical terminology
- Take on additional responsibilities and leadership roles within the team
- Participate in professional development programs and training sessions
- Explore opportunities for advancement within the company
Work Environment and Company Culture
As a remote team member, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:- Empathy and compassion
- Collaboration and teamwork
- Continuous learning and growth
- Customer-centricity and excellence