Experienced Full Stack Customer Service Representative – Hybrid Telework Program Management
At arenaflex, we are committed to delivering world-class sustainment solutions to our global customers. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met.
About arenaflex
arenaflex is a leading aerospace and defense company that supports the Black Hawk platform and its operators worldwide. Our team thrives in a fast-paced environment where teamwork and adaptability are key to success. We value collaboration, innovation, and excellence, and we are dedicated to delivering unmatched sustainment solutions to our customers.
The Role
As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include:
- Interacting with customers before and after sales to ensure their needs are met efficiently and effectively.
- Delivering on all contractual and financial commitments, directly impacting the repairs P&L.
- Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities.
- Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities.
- Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs.
- Maintaining ITC compliance and supporting cost, quality, and schedule commitments.
Your Skills and Qualifications
* Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education.
- Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment.
- Strong organizational skills with the ability to multitask and prioritize tasks.
- Excellent communication skills, both written and verbal.
- Ability to work under supervision and follow established procedures.
- Experience with SAP is a plus.
- Intermediate proficiency in Microsoft Excel is a plus.
- Sikorsky experience is a plus.
Why Join arenaflex?
* Impact: Your work will directly contribute to the success of mission-critical operations worldwide.
- Growth: We invest in our people, offering opportunities to develop your skills and advance your career.
- Innovation: Work on leading-edge solutions in aerospace and defense.
- Community: Join a team that values collaboration, diversity, and inclusion.
- Flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work.
Work Environment and Culture
arenaflex is committed to creating a diverse and inclusive work environment that fosters collaboration, innovation, and excellence. Our team is dedicated to delivering unmatched sustainment solutions to our customers, and we are passionate about making a difference in the world.
Compensation and Benefits
* The annual base salary range for this position is $52,100 - $99,900.
- Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
- This position is incentive plan eligible.
Telework and Remote Work
arenaflex offers a hybrid telework program, which allows employees to work part of their schedule remotely and part of their schedule at a designated arenaflex facility. The specific weekly schedule will be discussed during the hiring process.
How to Apply
If you are a motivated, experienced professional who excels in relationship building and communication, we encourage you to apply for this role. Please submit your application through our website, and we will review your qualifications and experience.
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Application Window
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job