Experienced Customer Care and Sales Representative – Work from Home Opportunity with arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences and innovative solutions that empower people to unlock their technology's full potential. As a Customer Care and Sales Representative, you'll play a vital role in helping us achieve this mission while working from the comfort of your own home.

About arenaflex

arenaflex is a global leader in technology protection and support, serving over 300 million people worldwide. Our team of 17,000 employees is dedicated to providing a seamless, award-winning customer experience that anticipates and meets the needs of our customers. With a strong focus on innovation, collaboration, and customer-centricity, we're committed to helping people stay connected and empowered in an ever-changing world.

Job Summary

As a Customer Care and Sales Representative, you'll be responsible for delivering exceptional customer experiences, resolving technical issues, and selling arenaflex's innovative products and services. You'll work closely with our team to ensure that our customers receive the best possible support and guidance, while also meeting sales targets and contributing to the growth and success of our organization.

Key Responsibilities

* Evaluate and assist with customer concerns, providing timely and effective solutions to technical issues and product-related queries

• Explain device capabilities, wireless carrier data, product offerings, and company policies to customers, ensuring that they have a clear understanding of our services and products
• Meet sales targets and grow from feedback and coaching, using your skills and knowledge to upsell and cross-sell arenaflex's products and services
• Participate in 3-4 weeks of in-class training and 2-4 weeks of floor training, working closely with peers to develop your skills and knowledge
• Sell arenaflex's smart home and other products on every call, using your expertise to identify opportunities and close sales
• Directly connected to our Pay Per Experience (PPX) incentives, which reward top performers with up to $32+/hr
• Spend 4-8 hours daily working at a computer, using our call center software to manage customer interactions and sales activities
• Escalate calls appropriately when necessary, ensuring that customers receive the support and guidance they need

Requirements

* High school diploma or equivalent required

• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills, with the ability to adapt to the needs of the customer, the business, and your team
• Flexibility to work a variety of shifts, including mornings, evenings, and weekends
• Computer literacy and ability to type 25-35 words per minute, with the ability to learn call center software
• Passing hiring assessment, including soft skill scenario modeling and product knowledge
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn, including Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications
• Bilingual Spanish/Español skills highly desirable, with additional financial incentives provided
• High customer service acumen, with the ability to achieve sales and customer experience goals and objectives
• Distraction-free work environment with home office or designated workspace
• High-speed internet (minimum requirements of 10MBPS download/5MBPS upload)

Benefits and Perks

* Base pay is guaranteed and paid biweekly, with the opportunity to earn additional income through our PPX incentives

• Generous medical, dental, and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits, including heart health, diabetes management, and healthcare advocacy for personalized support
• Employee discount program on everyday products and services, including home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
• Visit our benefits central website to explore our perks, including part-time and full-time medical, dental, and vision benefits!

Work Environment and Culture

At arenaflex, we're committed to creating a rewarding and collaborative work environment where every employee can maximize their talents and contributions. Our 5 Leadership Principles guide our everyday interactions, ensuring that we put customers first, play a team sport, take ownership, collaborate and then commit, and reach full potential.

How to Apply

If you're a motivated and customer-focused individual with a passion for technology and sales, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and job requirements. We look forward to hearing from you!

Job Type:

Full-time

Pay:

From $18.00 per hour

Benefits:

* Dental insurance

• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

* Day shift

• Evening shift
• Morning shift
• Night shift

Work Location:

Remote Apply Job! Apply for this job