Experienced Healthcare Customer Service Expert - Phone Intake Representative

Join arenaflex, a leading healthcare solutions provider, in a dynamic remote call center environment where you'll be the first point of contact for patients seeking home healthcare services. As a Healthcare Customer Service Expert, you'll have the opportunity to make a meaningful impact on people's lives while working in a fast-paced, high-volume call center setting.

About arenaflex

arenaflex is a forward-thinking healthcare solutions provider dedicated to delivering exceptional patient care and support. Our team of passionate professionals is committed to making a difference in the lives of our patients, families, and communities. We're proud to offer a comprehensive range of benefits, opportunities for growth and development, and a culture that values diversity, equity, and inclusion.

Job Summary

As a Healthcare Customer Service Expert, you'll be responsible for providing exceptional customer service to patients, providers, and referral sources through phone interactions. You'll work in a remote call center environment, receiving and responding to approximately 60-65 incoming calls per day. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and entering it into our CareCentrix portal
• Responding to complex requests and resolving issues in a timely and professional manner
• Maintaining accurate records and adhering to all company policies, including HIPAA/PHI
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborating with our team to achieve shared goals and objectives

Responsibilities

* Provide exceptional customer service to patients, providers, and referral sources through phone interactions

• Collect clinical and demographic information from patients and enter it into our CareCentrix portal
• Respond to complex requests and resolve issues in a timely and professional manner
• Maintain accurate records and adhere to all company policies, including HIPAA/PHI
• Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborate with our team to achieve shared goals and objectives
• Participate in ongoing training and development to enhance skills and knowledge
• Adhere to arenaflex's core values and principles, including empathy, patience, and a commitment to excellence

Qualifications

* High School Diploma or GED

• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams

Internet Requirements

* Speeds: 2mb/10mb upload and 10mb/25mb download or higher

• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

* Starting pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity

• Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix Maintains a Drug-Free Workplace

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job