Experienced Customer Support Consultant – Streaming Media and Entertainment Industry – Remote Opportunity

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a dynamic and innovative digital transformation company, we're seeking enthusiastic and people-oriented professionals to join our team in supporting customers of a global giant in the streaming media and entertainment industry. If you're looking to build a fulfilling career and are confident in your ability to build rapport with callers while sharing your love of movies, TV shows, and animated stories, consider joining us now and growing with us in the future.

About arenaflex

arenaflex is a digital transformation company that's been making digital processes feel more human for our customers for over 35 years. We've been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers. Recently recognized as a Great Place to Work in the US, we're committed to creating a work environment that's inclusive, supportive, and empowering.

Job Description

As an Experienced Customer Support Consultant, you'll play a critical role in delivering exceptional customer experiences to our clients in the streaming media and entertainment industry. You'll be responsible for providing timely and effective support to customers via phone, email, and chat, resolving issues and answering questions related to streaming services, devices, and content. If you're passionate about movies, TV shows, and animated stories, and have a knack for building rapport with customers, this could be the perfect opportunity for you.

Key Responsibilities:

* Provide exceptional customer support via phone, email, and chat, resolving issues and answering questions related to streaming services, devices, and content

• Build rapport with customers, understanding their needs and preferences, and providing personalized solutions
• Troubleshoot technical issues, including basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Collaborate with internal teams to resolve complex issues and escalate concerns as needed
• Meet or exceed performance metrics, including first call resolution, average handle time, and customer satisfaction
• Stay up-to-date on industry trends, new releases, and emerging technologies to provide informed and expert support

Qualifications:

* Experience working in a customer service or contact center environment, with a passion for providing an exceptional guest experience

• Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience, with a focus on problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

Essential Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams

• Strong problem-diagnosis and problem-solving skills, with a focus on technical troubleshooting and resolution
• Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines
• Strong analytical and critical thinking skills, with the ability to analyze complex issues and provide informed solutions
• Ability to work independently, with minimal supervision, and as part of a team

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

• We offer a range of training programs, including technical training, leadership development, and soft skills training
• Opportunities for advancement, with a focus on promoting from within and developing internal talent
• Collaborative and supportive work environment, with a focus on teamwork and open communication

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, with a flexible and adaptable work environment

• We offer a range of benefits and perks, including competitive hourly rates, paid training, and additional pay incentives
• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Opportunities for socialization and connection with colleagues, including virtual events and team-building activities

Compensation, Perks, and Benefits:

* Competitive hourly rate, with opportunities for additional pay incentives and bonuses

• Paid training and onboarding program, with a focus on technical training and soft skills development
• Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Opportunities for advancement, with a focus on promoting from within and developing internal talent

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for building rapport with customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job