Experienced Remote Chat Consultant – Customer Service & Sales Expert

At arenaflex, we're on a mission to revolutionize the way people interact with our brand, and we're looking for a talented Remote Chat Consultant to join our team. As a key member of our customer service and sales team, you'll be responsible for providing exceptional support to our customers via live chat, email, and phone. If you're a people person with a passion for delivering top-notch customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and products that enhance the lives of our customers. With a strong commitment to customer satisfaction and a passion for excellence, we're dedicated to building long-lasting relationships with our customers. Our team is made up of talented individuals who share our vision and are passionate about delivering exceptional results.

Job Summary

As a Remote Chat Consultant, you'll be the primary point of contact for our customers, handling a wide range of inquiries and issues related to our products and services. You'll work closely with our Chat Manager and other team members to ensure that our customers receive the best possible support and experience. Your goal will be to resolve customer issues on the first attempt, while also identifying opportunities to upsell and cross-sell our products.

Key Responsibilities

* Handle incoming Sales and Customer Service related chats, ranging from potential sales opportunities to assisting customers with order changes, status updates, and cancellations

• Provide exceptional customer service, handling customer concerns with empathy and presenting arenaflex in a positive light at all times
• Utilize salesmanship to maximize sales opportunities and meet sales goals and expectations
• Suggest products to customers while probing for additional information
• Provide lighting and home décor solutions that are beneficial to the company and attractive to the customer
• Prevent customer returns and ensure customer retention by reasonable negotiations
• Contact customers via phone when possible to resolve customer inquiries and issues in a timely manner
• Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time
• Partner with Management on escalated customer and product issues, identifying trends on issues that may affect customer satisfaction levels and consistently communicating them to management in measurable terms
• Provide pro-active, consistent follow-up to all customer inquiries, either via phone or email
• Respond and reply to every customer email upon receipt
• Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order
• Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management

Essential Qualifications

* Minimum of 1 year of customer service, administrative, or retail background

• Call center experience a plus
• Excellent verbal and written communication skills in English
• Must be able to articulate details to customers in a professional and calm manner
• Computer literate, able to navigate through programs and windows
• Excellent typing and data entry skills
• Able to multi-task, i.e. talk on the phone and type notes at the same time
• Effective problem solver

Preferred Qualifications

* Experience working in a remote or work-from-home environment

• Familiarity with customer relationship management (CRM) software
• Knowledge of sales and customer service principles and practices
• Ability to work in a fast-paced environment and meet sales goals and expectations

Work Environment and Culture

As a Remote Chat Consultant, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. Our team is dedicated to providing exceptional support to our customers, and we're committed to creating a positive and inclusive work culture. You'll have the opportunity to work with a talented team of individuals who share your passion for delivering top-notch customer experiences.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive training program
• Flexible work schedule
• Opportunities for professional development and continuing education
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!

Equal Employment Opportunity Employer

arenaflex is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job