Experienced Customer Service Representative (Chat) – Vision Care Industry Pioneer

At arenaflex, we're revolutionizing the way people access vision care. As a leading provider of innovative products and services, we're committed to making a positive impact on our customers' lives. Our culture is built on the legendary values of our parent company, 1-800 Contacts, and we're passionate about putting the customer first. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our mission is to simplify, ease, and make vision care more accessible for everyone. We're proud to be owned by KKR, one of the world's largest and most successful private equity investment companies. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a leader in the industry.

Job Summary

We're seeking an experienced Customer Service Representative (Chat) to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch service to our customers through live chat, email, and phone interactions. You'll also have the opportunity to consult customers on the best value for their contact lens purchase, making sales a key part of this role. If you're a self-starter with a passion for customer service and sales, we encourage you to apply.

Responsibilities

* Answer 2-3 incoming chats using LiveEngage (LivePerson) platform, responding to customer inquiries and resolving issues in a timely and professional manner

• Reply to incoming emails from customers, providing clear and concise solutions to their concerns
• Request contact lens prescriptions via phone from eye care providers as needed, ensuring seamless communication with our customers and partners
• Consult customers on the best value for their contact lens purchase, making sales a key part of this role
• Provide exceptional customer service in a fast-paced environment, delivering solutions that create a positive experience for our customers
• Maintain high performance metrics, including quality, sales, and dependability, to ensure exceptional customer satisfaction
• Troubleshoot and resolve complex customer issues, thinking on your feet to find creative solutions
• Collaborate with internal teams to ensure seamless communication and resolution of customer issues

Requirements

* High school diploma (or GED equivalent)

• Great typing and computer skills, with a minimum of 35 words per minute
• Hustle and tireless work ethic, with a passion for delivering exceptional customer service
• Self-starter with a driven, motivated, proactive, and disciplined approach to work
• Ability to multitask and prioritize tasks simultaneously, with a focus on delivering high-quality results
• Innovative thinker with a knack for problem-solving and creative solutions
• Previous experience in customer service and sales is a plus, but not required
• Strong technical aptitude and resourcefulness, with a willingness to learn and adapt
• Self-motivated and collaborative, with a passion for working as part of a team

Preferred Qualifications

* Previous experience in a customer-facing role, with a focus on sales and customer service

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Experience with live chat platforms, such as LiveEngage (LivePerson)
• Familiarity with contact lens and vision care industry, with a passion for staying up-to-date on industry trends and developments

Perks and Benefits

* Free eye exams for your entire family, with deep discounts on lenses, glasses, and other services

• Amazing healthcare coverage, with a comprehensive benefits package
• Tuition reimbursement, with opportunities for career growth and development
• 401(k) match, with a focus on retirement savings and security
• Exposure and training to other roles in the company, with opportunities for career pathing and internal internships
• Collaborative and dynamic work environment, with a focus on teamwork and innovation

Work Environment and Culture

* Remote work opportunities, with a flexible schedule and work-from-home options

• Collaborative and dynamic work environment, with a focus on teamwork and innovation
• Opportunities for career growth and development, with a focus on employee development and training
• Arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace

Compensation and Benefits

* Starting base pay: $15.00 per hour

• Opportunities for career growth and development, with a focus on employee development and training
• Comprehensive benefits package, including healthcare, tuition reimbursement, and 401(k) match

How to Apply

If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Note

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We're proud to be a remote-friendly company, with opportunities for work-from-home and flexible scheduling. If you're a remote applicant, please ensure you live in one of the following approved states: Utah. Apply for this job