Experienced Live Chat Specialist – Automotive Industry Customer Service Representative
At arenaflex, we're on a mission to revolutionize the way automotive dealers connect with their customers. As a Live Chat Specialist, you'll play a vital role in helping us achieve this goal by providing exceptional customer service and support to our clients' customers. If you're a people person with a passion for technology and a knack for multitasking, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive industry. Our team is dedicated to delivering exceptional customer experiences and helping our clients grow their businesses. We're a relaxed, yet professional and fun environment to work in, and we're seeking positive and energetic individuals who share our passion for great customer service and technology.
Responsibilities
As a Live Chat Specialist, you'll be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about our clients' products and services
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
- Providing exceptional customer service and support to our clients' customers, turning conversations into leads that help our clients generate revenue
Qualifications
To be successful in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (preferred but not necessary)
- Basic internet and window-based computer skills
- Strong ability to multitask (gaming experience is a plus!)
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin
- Must own your own computer or laptop with a webcam and microphone
- Must be able to attend four weeks of paid, remote training via Zoom (Tuesday through Saturday, 11:00 AM - 7:30 PM EDT)
- Must be able to work five days a week, including a Saturday or Sunday
Benefits
As a Live Chat Specialist at arenaflex, you'll enjoy:
- Competitive hourly rate of $13.00 per hour
- Opportunities for career growth and professional development
- Comprehensive benefits package, including:
+ 401(k) with matching + Dental insurance + Health insurance + On-the-job training + Referral program + Vision insurance
- Flexible scheduling, including day, evening, and night shifts
Work Environment
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and supportive work environment, and we're committed to helping you succeed in your role.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Application Questions
* Do you own your own computer or laptop with a webcam and microphone?
- Are you able to attend four weeks of paid, remote training via Zoom (Tuesday through Saturday, 11:00 AM - 7:30 PM EDT)?
- Are you able to work five days a week, including a Saturday or Sunday?
- Do you reside in one of the following states: Alabama, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin?
Location
* Kentucky (required)
Work Location
* Remote Apply now and join our team of dedicated professionals at arenaflex! Apply for this job