Medical Assistant – Enrollment (Remote Care Team)

• Please read entire job posting prior to applying!* About DayaMed At DayaMed, we are transforming patient care through compassionate, responsive, and technology-enabled remote healthcare services. Our mission is to make healthcare more accessible, personal, and impactful through innovative care management programs, including Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). Position Overview The Enrollment Medical Assistant (MA) plays a critical, high-impact role in driving patient participation in DayaMed’s CCM and RPM programs. This is a patient-facing position that blends clinical expertise with consultative enrollment skills, requiring confidence, empathy, and strong phone presence. In this role, the Enrollment MA educates eligible patients, addresses concerns, overcomes objections, and successfully enrolls patients into CCM and RPM programs while maintaining clinical accuracy, regulatory compliance, and thorough documentation. Upon enrollment, the Enrollment MA initiates the patient’s care plan and completes a comprehensive medication reconciliation. This position is ideal for a Medical Assistant who is goal-driven, persuasive yet empathetic, confident on the phone, and comfortable meeting daily performance metrics. Key ResponsibilitiesPatient Enrollment & Outreach

• Conduct outbound and inbound calls to eligible patients to explain CCM and RPM programs
• Educate patients on program benefits, services, and expectations in a clear and engaging manner
• Address patient questions, hesitations, and objections with professionalism and empathy
• Effectively “sell” program enrollment while maintaining a patient-centered and compliant approach
• Obtain verbal consent and ensure accurate documentation in accordance with CMS and company guidelines
• Meet or exceed daily and weekly enrollment goals

Clinical Responsibilities

• Perform accurate medication reconciliation during enrollment calls
• Identify medication discrepancies, missing medications, and adherence concerns
• Initiate and document individualized care plans based on patient conditions and needs
• Collect and document relevant medical history and identified care gaps
• Escalate clinical concerns or red flags to appropriate clinical team members

Documentation & Systems

• Accurately document all patient interactions in internal systems
• Ensure enrollment documentation meets CCM/RPM compliance and billing requirements
• Utilize CRM systems, care management platforms, and internal tools efficiently
• Follow established SOPs for enrollment workflows, documentation, and data entry

Collaboration & Performance

• Work closely with clinical leadership, care managers, and operations teams
• Participate in ongoing training, coaching, and performance evaluations
• Demonstrate continuous improvement through feedback and performance metrics
• Maintain professionalism, confidentiality, and strict HIPAA compliance at all times

Qualifications

• Certified or registered Medical Assistant (required)
• Strong verbal communication skills with confidence on the phone
• Experience in patient outreach, enrollment, care coordination, or call-based clinical roles preferred
• Detail-oriented with strong documentation and organizational skills
• Ability to balance empathy with goal-oriented conversations
• Comfortable working in a fully remote environment and meeting performance metrics
• Prior telehealth or remote care experience is highly preferred
• Experience with CCM, RPM, or care management programs strongly preferred
• Familiarity with CMS documentation, compliance, and billing workflows a plus

Compensation

• Compensation is dependent on experience and geographic location (DOE).
• Pay will be determined based on relevant clinical experience, telehealth background, and demonstrated performance during the interview process.

Pay: Up to $48,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Are you currently located in and able to work from a location that observes Central Standard Time (CST)?
• Do you hold an active Medical Assistant certification or registration?
• Are you able to work full-time in a remote, phone-based role with daily performance expectations?
• Describe your experience working in a telehealth or remote care setting.
• Have you worked with CCM, RPM, or other care management programs? If so, which?
• This role involves educating patients, addressing hesitations, and actively enrolling them into care programs. How comfortable are you with enrollment or persuasive conversations over the phone?
• How do you balance being persuasive while remaining empathetic and patient-centered?
• Are you comfortable initiating and documenting care plans under established clinical protocols?
• This position includes daily and weekly enrollment targets. How do you feel about working in a metric-driven environment?

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