Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping and Ecommerce Expert

At arenaflex, we're revolutionizing the way people shop, connect, and discover new products. As the largest livestream shopping platform in North America and Europe, we're committed to delivering an exceptional user experience that combines community, shopping, and entertainment. Our innovative approach has made us one of the fastest-growing marketplaces, and we're now seeking a talented Customer Experience Agent to join our team.

About arenaflex

arenaflex is a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany. We're passionate about creating a culture that values diversity, inclusivity, and collaboration. Our team members are forward-thinking problem solvers who thrive in a fast-paced environment and are committed to driving positive outcomes for our users.

The Role

As a Customer Experience Agent, you'll be responsible for delivering an exceptional user experience through process improvement, order management, and problem-solving. You'll interact with buyers and sellers, resolve customer issues, and work with other departments to troubleshoot and resolve open questions. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a curious and growth-minded individual who is passionate about delivering exceptional customer experiences. You should be:

• Open to working an overnight shift from 10pm - 7:00am PST.
• Experienced in support roles, handling email and/or chat services, with a minimum of 2 years of experience.
• Available to work weekends.
• Familiar with Ecommerce and Marketplace operations.
• Experienced with customer-facing systems like Zendesk, Kustomer, or Intercom.
• A proactive problem-solver and process-improver with a customer-first mentality.
• Knowledgeable about Collectibles is a plus.
• Holding a Bachelor's degree or college experience is preferred.
• Previous start-up experience is a plus.

Team Environment and Culture

Our team members are required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and collaborative work environment that values diversity, inclusivity, and creativity. Our team is passionate about delivering exceptional customer experiences and is committed to driving positive outcomes for our users.

Compensation and Benefits

* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity.

• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance on both food and wellness.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave.
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Join our team and be part of shaping the future of ecommerce and livestream shopping. Apply Now! Apply for this job