Experienced Customer Service Representative – Remote Healthcare Support

At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative on our team, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Join us to start Caring. Connecting. Growing together. We're continually searching for talented individuals like you to help us provide the most innovative health care services. Our Contact Center Apprenticeship program is designed for those interested in developing new knowledge in the healthcare industry. Training classes start soon – apply today! The healthcare industry is undergoing significant changes, and companies like arenaflex are leading the way. As part of our Contact Center team, you'll have access to the best training and tools in the world to help serve our members by interfacing and solving issues with their healthcare providers. Your quality of support will directly translate into better care for their patients, making this a unique opportunity to bring your compassion for others while building your career.

About the Role

As a Customer Service Representative, you'll be responsible for providing expertise and customer service support to callers. Direct phone-based customer interaction will be a key part of your job, answering and resolving a wide variety of inquiries. This role requires working independently, and most tasks will not be continuously reviewed by others. Supervision/guidance is required for higher-level tasks.

Key Responsibilities

* Answer inbound phone calls while providing a high-quality patient/caller experience

• Review patient liability questions and concerns
• Schedule, reschedule, and cancel appointments
• Perform referral coordination, including completing Open Referrals and/or referral tracking queue
• Work all assigned work timely according to department standards and document all actions in the system
• Register new patients, verify patient demographics and health insurance, update patient information in designated databases
• Respond to general information requests and/or inquiries from patients, physicians, medical offices, and other callers
• Communicate effectively and in a professional manner
• Process all work-related responsibilities in an efficient, timely, and accurate manner
• Other duties as assigned

What We Offer

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. We offer comprehensive benefits, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). Our mission is to help people live healthier lives and make the health system work better for everyone.

Requirements

* High School Diploma / GED

• Must be 18 years of age or older
• 1+ years of experience in a call center answering customer service inquiries regarding healthcare
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any 8-hour work shift between the hours of 6:30am - 5:30pm PST, Monday through Friday. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely.

Preferred Qualifications

* Previous experience using EPIC

Telecommuting Requirements

* Required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy

• Ability to keep all company-sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Time Management

• Attention to Detail
• Empathy
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity and Inclusion

Diversity creates a healthier atmosphere: arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Application Process

To apply for this role, please visit our website and submit your application. We look forward to hearing from you! Apply Job! Apply for this job