Experienced Inbound Chat Specialist – Automotive Industry Expertise
At arenaflex, we're on a mission to revolutionize the way automotive dealerships interact with their customers. As a leading provider of car dealership software, services, and forms, we're seeking a highly skilled and enthusiastic Inbound Chat Specialist to join our team in College Station, Texas. If you're passionate about delivering exceptional customer service, enjoy working in a fast-paced environment, and have a knack for technology, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's been a driving force in the automotive industry for over 150 years. Founded in Dayton, Ohio in 1866, we've grown to become a leading provider of car dealership software, services, and forms. Our mission is to help dealerships deliver better results and transform the customer experience. With a strong presence in the US, Canada, the UK, and Europe, we're committed to providing our clients with the best possible solutions to drive their business forward.
The Role
As an Inbound Chat Specialist at arenaflex, you'll play a critical role in engaging with customers via online chat, representing our automotive dealer clients favorably, and turning conversations into leads that help our clients generate revenue. You'll be part of a talented team that's passionate about delivering exceptional customer service and is dedicated to helping our clients succeed.
Responsibilities
* Handle a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrow down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarize interactions based on customer needs for client review and develop and maintain a knowledge base of our evolving products and services
- Collaborate with our team to ensure seamless communication and exceptional customer service
- Stay up-to-date with industry trends and developments, adapting our processes and procedures as needed
Qualifications
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Basic internet and window-based computer skills are a must
- Strong ability to multitask is preferred, with gaming experience being a plus
- Positive and professional demeanor, with excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
- Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Basic internet and window-based computer skills are a must
- Strong ability to multitask is preferred, with gaming experience being a plus
- Positive and professional demeanor, with excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Benefits
* Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off and work-life balance
- Onsite dining facility offering complimentary breakfast and lunch
- Fitness center and onsite medical center
- Wide variety of sports and social leagues to participate in after work
- Volunteering initiatives through our Associate Foundation
What We Offer
* A relaxed, but professional and fun work environment
- Opportunities for career growth and professional development
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements and work-life balance
- Access to cutting-edge technology and tools
- Opportunities to work on exciting projects and initiatives
Why Join arenaflex?
* We're a dynamic and innovative company that's passionate about delivering exceptional customer service
- We offer a collaborative and supportive team environment that's dedicated to helping our clients succeed
- We're committed to providing our employees with opportunities for career growth and professional development
- We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as company contributions to your HSA and 6% match on 401(k)
- We're a non-smoking environment that promotes a healthy lifestyle
How to Apply
If you're passionate about delivering exceptional customer service, enjoy working in a fast-paced environment, and have a knack for technology, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applicants of all ages and experience. We do not discriminate on the basis of age and encourage applicants of all backgrounds to apply. Apply for this job